When does the 7-day no-reason return period start?

"7 days for return and exchange without reason" is calculated from the moment the consumer receives the goods, that is, within 7 days after signing for the goods (subject to the time of the logistics receipt). If there is an accurate signing time, 168 hours after the signing time will be counted as 7 days; if the signing time is only a date, the time will be calculated from 0:00 on the next day after the date, and 168 hours will be counted as 7 days.

The operating environment of this tutorial: HarmonyOS 2 system, HONOR V30 mobile phone.

What is a seven-day no-reason return

# "7-day no-reason return" means that the seller uses technical support and services to provide its buyers with The special after-sales service allows buyers to return or exchange specific products they have purchased in accordance with the rules and other public rules. The buyer can initiate an application for return or exchange of goods within seven days from the date of receipt of the goods (calculated according to the time starting from 0:00 on the next day after the logistics receipt, and 168 hours will be considered as 7 days).

1. If the buyer returns or exchanges the goods if he is not satisfied with the goods after receiving the goods;

2. If the goods are returned or exchanged due to quality problems, all postage must be borne by the seller. There is no reason to return or exchange the goods within seven days. Quality problems are defined as damaged or incomplete goods or quality problems themselves;

３. Returns and exchanges require the complete outer packaging, accessories, tags, etc. when the goods are received; if the purchased items have been washed, the second time will be affected. Sales, artificial damage or sign disassembly will not be returned or exchanged;

４. For returns or exchanges that are not due to product quality problems, the buyer shall bear the delivery and return postage.

Compensation conditions for seven-day no-reason returns

1. The buyer’s compensation application points to The seller has participated in the "Consumer Protection Service" and promised to provide a "7-day no-reason return and exchange" service;

2. The buyer has requested the seller to provide a "7-day no-reason return and exchange" service but the seller has refused. Or the seller cannot be contacted, or the seller interrupts its operations or services;

３. The buyer’s compensation application conforms to relevant laws and regulations in form;

4. The amount of the compensation application is only limited to the actual price paid by the buyer;

#5. The goods for which the buyer applies for "7-day no-reason return or exchange" compensation must meet the conditions stipulated in these rules. , please refer to "Product Categories and Return and Exchange Conditions" for details;

６. When buyers submit a compensation application for "7-day return and exchange without reason", they should choose "7-day return and exchange without reason" as the The reason for the return is during the refund process or within 14 days from the date of successful transaction;

When does the 7-day no-reason return start?

The new consumer law stipulates that the 7-day no-reason return condition starts after the consumer receives the product.

Within 7 days after signing for the goods (based on the time of the logistics receipt document) (if there is an accurate signing time, 168 hours after the signing time will be considered 7 days; if the signing time only has a date, 7 days will be considered) Time is calculated from 0:00 on the next day after that day, and 168 hours is counted as 7 days).

According to Article 44 of the New Consumer Law: If an online trading platform provider knows that a seller is using its platform to infringe on consumer rights and fails to take necessary measures, it shall bear joint and several liability with the seller in accordance with the law.

Note:

If you have selected the goods received when applying for a refund and need to return the goods or do not need to return the goods, enter the refund management page. Find the corresponding refund transaction to view the refund details, and click Modify Refund Agreement again on the refund details page. You can only modify whether a return is required and the amount of the refund. You cannot change it to Not Received. If you have returned the goods to the seller, you can After selecting that the goods have been received, click on the need to return and go through the return and refund process.

Reminder to pay attention to the transaction timeout. If the buyer does not submit a refund application within 10 days from the seller's delivery, the system will automatically pay the seller. The freight liability issues arising during the return process need to The seller and buyer can negotiate among themselves. In the event of a full refund, the service fees collected by Alipay will be refunded as well. Otherwise, the service fee will be refunded on a pro-rata basis.

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