The limited warranty offered by Apple covers iPhones for one year. Starting from the date of purchase, users can enjoy free warranty repair services within 12 months from the date of purchase.
Starting from the date of purchase, maintenance items enjoy 12 months of free warranty service. Customers need to return the iPhone that needs repair to Apple, and Apple will inspect the iPhone to determine whether the cause of the failure is covered by its warranty.
3. The Apple Limited Warranty for iPhone does not cover damage caused by accident, disassembly, unauthorized repair and modification. Please review the warranty terms for more detailed information.
Because accidents, disassembly, unauthorized repairs or modifications may cause iPhone to function incorrectly, these situations do not apply to warranty service. However, if the damage can be repaired, the iPhone may be repairable out-of-warranty (OOW).
The iPhone has been disassembled into multiple parts due to liquid or catastrophic damage that is irreparable and unsuitable for repair.
If warranty service is not applicable, you may want to contact your telecommunications provider for other options.
The AppleCare comprehensive service plan for iPhone provides the option to extend the free hardware repair period to two years from the date of purchase of the iPhone. The AppleCare comprehensive service plan for iPhone must be purchased within the Apple limited warranty period of the iPhone.
iPad warranty period
The entire iPad and included accessories are covered by a 1-year warranty from the original date of purchase.
Main components enjoy a 2-year warranty, including the motherboard (MLB), memory, hard drive (HDD/SSD), display (LCD) and AC power adapter.
AppleCare comprehensive service plan can be purchased separately.
iPad repair methods
Repair or replace the equipment according to the specific fault situation.
All replaced accessories and equipment are brand new.
Replaced parts and accessories are covered by the remaining period of the original 1-year warranty or the 90-day warranty period from the date of replacement, whichever is longer. Replacement of major components carries a recalculated 2-year warranty.
If there is a problem with the attachment, it will be replaced with a brand new one.
Extended information:
AppleCare Full Service Plan
AppleCare for iPad provides up to 2 years of expert technical support from the date of iPad purchase, as well as additional hardware coverage and up to 2 incidents of accidental damage coverage, charged each time Service fee of RMB 3681.
China’s Consumer Rights Protection Law includes the “Three Guarantees” provision, which gives consumers a 2-year warranty on major component quality issues from the date of purchase. On top of that, most Apple products come with 90 days of free phone technical support and a 1-year limited warranty from Apple.
Because Apple designed iPad, iOS, and numerous applications, iPad is a truly integrated system. Meanwhile, only AppleCare provides one-stop service and technical support from Apple experts. Most problems can be solved with just one phone call2.
Get direct help from Apple experts
User Repair 3: Take your iPad to an Apple Store or Apple Authorized Service Provider for repair
AppleCare Full Service Plan provides repair or replacement, including parts and labor, by an Apple-authorized technician. Service Content:
Your iPad
Battery 1
AirPort4
USB cable and power adapter included
Up to two warranty services for accidental damage during use of iPad, a service fee of RMB 368 will be charged each time
Whether you're sitting in the comfort of your home, office, or on the go, you can call and connect directly with an Apple expert to answer a variety of questions, including:
Using iOS and iCloud*
Connect to wireless network
Questions about various Apple-branded apps for iPad (such as FaceTime, Keynote, Numbers, Pages, etc.)
References:
China Official Warranty Policy-Official Apple Support
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