How to fix WiFi calling not working on Android

1. Verify that WiFi Calling is Enabled

Your first step should be to verify that WiFi Calling is enabled on your device.

1. Open the Phone app: Click the phone icon on the home screen or in the app drawer.
2. Access the Settings menu: Click the three-dot menu (also known as the "hamburger menu") in the upper right corner of the screen and select "Settings" from the drop-down menu.
3. Find Wi-Fi Calling: The location of this setting may vary depending on the device manufacturer. It's usually under "Calls" or "Advanced Calls." click it.
4. Enable Wi-Fi calling: If Wi-Fi calling is not enabled yet, please turn it on.

2. Check your internet connection

The functionality of your WiFi calling depends heavily on your internet connection. So make sure your WiFi connection is stable. You can check your WiFi’s internet speed using various online tools. If your network is slow or unstable, we recommend trying to reset your router or contact your internet service provider.

3. Update your device

Sometimes, an outdated system can cause issues with various features, including WiFi calling.

1. Open your device's Settings: You can do this by swiping down from the top of the screen and tapping the gear icon, or you can find the Settings app in the app drawer.
2. Scroll down and click "System": Then, find and click "System Update".
3. Checkfor updates: If an update is available, click "Download and Install".

Updating a device ensures it is running on the latest software, which often includes bug fixes and feature enhancements.

4. Reset Network Settings

If you tried the above steps without success, resetting your network settings may help. Please note that this will delete all your saved WiFi networks and Bluetooth pairings.

1. Open Settings: You can do this by swiping down from the top of the screen and tapping the gear icon or finding the Settings app in the app drawer.
2. Scroll down and click on "System" : Then, click on "Reset Options".
3. Reset network settings: Click "Reset WiFi, Phone and Bluetooth" or "Reset network settings" and then confirm.

After resetting network settings, reconnect to your WiFi network and try enabling WiFi calling again.

5. Contact your carrier

If the above steps don't resolve your issue, your cellular carrier may be able to help. Even if some carriers support WiFi calling, there may be specific requirements or settings. Also, not all carriers support calling using WiFi. Please contact your carrier's customer service department for help on how to enable WiFi calling on your device.

6. Restore factory settings

If the above solutions fail, you may consider restoring factory settings as a last resort. It is very crucial to back up any important files, photos or information as a factory reset will erase all data on the device.

1. Open Settings
2. Scroll down and click "System"
3. Click "Reset" Option": Then select "Delete all data (factory reset)".
4. Confirm reset: Click "Delete all data". You may be asked to enter a PIN, password, or pattern to continue.

After the reset is complete, you need to set up the device as a new device. Remember to enable WiFi calling and check if it is working properly.

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