Five automation trends to watch in 2023

Of all the changes that technology has brought to businesses over the past few years, one of the most significant has been process automation.

Many organizations have discovered the benefits of taking existing manual processes and replacing them with digital and more. This often becomes a particular focus when employees are working from home during COVID lockdowns and unable to normally visit the office.

In the year ahead, automation will continue to be a top concern for CIOs and their IT teams. The underlying technology will evolve rapidly and new use cases will be identified. The five trends that deserve the most attention will be:

1. Improving customer experience:

Today, businesses cannot survive unless they provide a high level of customer experience. The best products on the market can easily be ruined by the dire consequences of poor customer service.

By 2023, CIOs will increasingly be responsible for customer experience as automation streamlines processes. Tools like workflow processes and chatbots can increase efficiency levels in one of the most important areas of any business.

2. Achieving Sustainability:

Creating a more sustainable world through achievable goals is part of the corporate social responsibility (CSR) strategy of almost every company. While there are many ways to achieve this, one answer lies in process automation.

Automation is a great way to improve efficiency and eliminate paper-based processes. By using digital forms, electronic signatures and robotic process automation (RPA), CIOs can get closer to achieving their sustainability goals.

3. Consider the impact on employees:

The focus of automation is to free an organization’s teams from time-consuming tasks and remove disrupted processes. When CIOs identify processes that need improvement, employee well-being and value must also be taken into consideration.

The best solutions are those that make employees’ roles more focused and valuable, and reduce repetitive tasks. This allows them to focus on higher value activities that add more value to the organization.

4. Continued hybrid/remote work:

One of the most significant changes that occurred early in the pandemic was the rapid shift to working from home. Even now, it's unlikely that all employees will return to the office full-time.

In 2023, hybrid working models are likely to continue to be popular, but there are still some challenges to overcome. Many workplaces are still not designed for efficient hybrid working and will need to change processes.

CIOs urgently need to recognize that process automation is critical to seamless hybrid work. Process discovery and process mapping strategies can uncover bottlenecks or pain points in current remote and hybrid models. This in turn allows them to be re-architected to make them more effective.

5. Recognize the "digital imperative":

This word has been very popular in the business world recently. The digital imperative can be defined as the urgent need for businesses to digitize in order to remain competitive in the post-pandemic world.

Their argument is that there is no choice left - it is what must be done. CIOs need to realize this fact and shift their strategic focus from “digital transformation” to “digital imperative.”

Together, these trends will impact how businesses leverage technology and the benefits they can derive from it.

In the year ahead, by understanding the benefits of process automation and the steps required to implement it, CIOs and IT teams will provide their organizations with the support they need to make it a reality.

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