What to do if you can't connect to the internet

Causes of being unable to connect to the Internet include: network device failure, loss of Internet connection, DNS configuration issues, firewall or security software blocking the connection, viruses or malware, driver issues, IP address conflicts, and other issues such as The device is out of Wi-Fi range or there is a browser issue, etc.

What to do if you cannot connect to the Internet

If you cannot connect to the Internet, it may be due to the following reasons:

1. Network device failure

• Check whether the router or modem is turned on and working properly.
• Try restarting the network device, unplugging the power outlet and plugging it back in.
• Check whether the network cable is connected correctly and not damaged.

2. Internet connection interruption

• Contact your Internet Service Provider (ISP) to check for any service interruption.
• Try connecting to the network using another device to rule out whether the problem is with your device.

3. DNS configuration issues

• Configure the computer with the correct DNS settings.
• Try manually entering the DNS server address, such as 8.8.8.8 and 8.8.4.4.

4. Firewall or security software blocks the connection

• Check whether the firewall or security software settings are blocking the Internet connection.
• Temporarily disable these software and try to connect again.

5. Viruses or Malware

• Run an antivirus scan to check your computer for viruses or malware.
• These malware may block internet connections.

6. Driver issues

• Check whether the driver of the network adapter has been updated.
• Try reinstalling or updating the driver.

7. IP Address Conflict

• Check whether your computer has been assigned the same IP address as another device on the network.
• Restart the computer, or manually configure a different IP address.

8. Other Questions

• Make sure your device is within Wi-Fi range if using a wireless connection.
• Try using a different browser or application to connect to the internet.
• Contact your ISP for further technical support.

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