Where can I read the refund rules of Railway 12306?

Railway 12306 refund rules can be found on its website or APP. It includes the following main contents: Refund time limit: Generally, a full refund can be made more than 15 days before driving (including the day). The closer to the driving time, the lower the refund rate. Refund handling fee: There is a handling fee of 2 yuan/ticket for refunding tickets at the station window or sales point. Refunds under special circumstances: Due to train delays and other reasons, full refunds can be made with proof. There are special refund rules for certain situations such as group refunds and no-ticket refunds. Refunds require the purchaser's ID, and refunds will be made within 7-15 working days.

Railway 12306’s refund rules

When inquiring or handling refund procedures on the Railway 12306 website or APP, you can View refund rules. The specific method is as follows:

1. Check the website

• Open the official website of Railway 12306 (https://www.12306.cn/index/);
• Click the "Purchase Ticket" option in the top navigation bar;
• Click the "Refund Rules" link under the "Refund" column on the left side of the page.

2. APP View

• Open the official railway 12306 APP;
• Click the "My" tab on the homepage;
• After entering the personal center, click the "Refund Rules" option.

Details of refund rules

The refund rules include the following main contents:

• Refund time limit:General If it is more than 15 days before departure (including the day), a full refund can be made; if it is more than 48 hours before departure, a refund of 80% of the face value can be made; if it is more than 24 hours before departure, a refund of 50% of the face value can be refunded; if it is more than 12 hours before departure, For more than 1 hour, refunds can be made at 20% of the face value.
• Refund handling fee: For train tickets sold on the Internet, a handling fee of 2 yuan/ticket will be charged when refunding the ticket at the station window or agency sales point.
• Refund under special circumstances: If you are unable to ride on time due to train delays, suspensions, changes, etc., you can get a full refund with relevant certificates.
• Group refund: If a group ticket is refunded more than 15 days (including the day) before driving, a full refund can be made; if a group ticket is refunded more than 7 days (including the day) before driving, 90% of the face value can be refunded % refund; in other periods, ordinary refund rules will apply.
• Refund without ticket: For tickets that have been issued but not collected, you can refund the ticket before driving and the ticket price will be fully refunded.

Notes

• The valid ID of the ticket purchaser must be provided when making a refund.
• The refunded ticket amount will be refunded to the ticket purchase account within 7-15 working days after the refund is successful.
• For train tickets sold through the 12306 official website or APP, refund procedures must be completed on the 12306 official website or APP.

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