How to effectively solve key technical issues in software development during customer presentations

1. How to properly handle the core technical issues of software development raised by customers when demonstrating to customers?

During the demonstration, customers may ask core technical questions about software development. Therefore, we need to be good at handling these issues to improve customer trust and satisfaction with the product.

1. Be well prepared

• Be fully prepared for the core technology of the software before the demonstration. Understand the technical details of the project and become familiar with key modules and algorithms.

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• When answering, keep it concise and to the point. Avoid using overly technical terms and use plain language to explain technical details.

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• Emphasis on how technical solutions meet customer needs and improve product performance. Highlight the core value of the product rather than just focusing on technical details.

4. Display cases and demonstrations

• Use demonstrations and cases to illustrate the practical applications and advantages of technology. Use specific examples to demonstrate the effectiveness of software in solving real-world problems.

5. Face the shortcomings honestly

• If the customer's problem involves some shortcomings of the software, face it honestly. At the same time, explain your concerns about these issues and possible improvement plans in subsequent versions.

Through these methods, you can properly handle the core technical issues of software development raised by customers and make the demonstration smoother and more successful.

2. How to answer customers’ questions?

Answering customer questions is key to building trust and effective communication. Here are some ways to answer customer questions:

1. Fully understand the question

• Be sure to fully understand the customer's problem before answering the question. If you are unsure, you can ask the customer to provide more details.

2. Concise and clear answers

• Use concise and clear language to answer customer questions. Avoid using overly technical or complex terminology to ensure customers understand it.

3. Guided answers

• If the customer’s question is not clear, you can ask questions to further understand the customer’s needs and then provide more information. Accurate answer.

4. Honesty and Transparency

• Always be honest and transparent. If you don’t know the answer to a question, admit it and promise to provide the answer later.

5. Emphasize the value of the solution

• When answering questions, emphasize how the product or service solution meets customer needs and improves efficiency or create value.

By effectively answering customer questions, you can build customer trust in you and your products and deepen the cooperative relationship.

3. What questions do software tests usually ask customers to interview?

In the software testing process, interviewing customers is an important step in understanding needs and expectations. Here are some common questions when interviewing customers during software testing:

1. Requirements Confirmation

• Confirm the defined requirements to ensure that the testing team Understand exactly what your customers expect.

2. Expected system behavior

• Ask the customer about their expectations for system behavior, including user interface, functionality, and performance expectations.

3. User roles and scenarios

• Understand who the end users of the system are and the different scenarios and scenarios they may be involved in when using the system operate.

4. Expected performance and response time

• Ask the customer about their expectations for system performance and response time, and ensure that the test covers these aspects.

5. Acceptable Defect Levels

• Discuss the customer's tolerance for defects and determine which defects may affect the core functionality of the system have a serious impact.

6. Data Management

• Understand customer expectations for data management, including data input, output and storage.

By interviewing customers and asking these questions, the testing team can better understand the customer's needs, conduct targeted testing, and improve software quality.

Summary

Handling the core technical issues of software development raised by customers requires adequate preparation and clear communication. Be concise, to the point, and always be honest and transparent when answering customer questions. In software testing, when interviewing customers, questions about requirements, system behavior, user roles, performance, defect tolerance, and data management should be asked to ensure that the testing team fully understands customer expectations and improve the accuracy and effectiveness of testing. I hope these methods will be helpful to you in customer communication and software testing.

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