12306 Why is the order information missing?

12306 order information is missing because tickets older than 30 days cannot be seen on the 12306 official website and app. The official website can only help users retain ticket purchase order information within one month, and those that exceed one month will be "cleared".

The operating environment of this tutorial: Hongmeng 3.0.0.215 system, 12306 version 5.6.0.8, Huawei P50 Pro mobile phone.

12306 is a very common online ticket purchasing software. We can buy high-speed rail tickets, airplane tickets, bus tickets, etc. through it. But if we find that our order information is missing when we want to check it, how should we solve this situation? Today the editor has brought you relevant tutorials, I hope it will be helpful to you.

If you find that all the historical order information is missing when you check the historical orders on the Railway 12306 app, then it is most likely that your ticket orders were made a month ago. 12306 tickets older than 30 days cannot be seen on the 12306 official website and app. The 12306 app and official website can only help users retain ticket purchase order information within one month, and those that exceed one month will be "cleared".

Note: Only users who have registered and purchased tickets on the 12306 official website and the railway 12306 app can check previous ticket purchase orders on the 12306 app and official website. The methods to view historical orders are:

1. Official website query method

Search and open the 12306 official website, log in to the 12306 account, click "My 12306", and jump to the "Personal Center" page , find "Train Ticket Orders" under "Order Center" in the list on the left, and you can view ticket purchase order information within a month.

2. 12306app query method

Open the mobile railway 12306app, enter the main page, click "My" in the lower right corner, click "Not logged in" in the upper left corner to enter the login/registration page After that, log in to the 12306 account, enter the main page, click "Order" below, click "Paid" order, you can view the ticket purchase order information within thirty days.

3. Dial 12306 to inquire

Call 12306 and ask 12306 customer service to help find previous ticket purchase records. Before querying the order, the registered user must state the user name and relevant ticket purchase information (such as ticket purchase time, payment method). Only after passing the verification will the query be assisted.

The above is the detailed content of 12306 Why is the order information missing?. For more information, please follow other related articles on the PHP Chinese website!