Unable to load video, error loading higher quality version [iPhone]

Many iPhone users have complained about issues with their iPhones where they cannot open photos or videos on the Photos app. Instead, they receive an error message as shown below.

Apparently, this could be because the high-quality image was taken from another iPhone itself or transferred from another system. If the internet connection is not that strong, this may also be the reason behind this error message as some photos are coming from iCloud which requires a stable internet connection.

We investigated this error message further and found some best solutions to help users resolve the issue. If you are facing the same issue, please refer to this article below for more information.

Fix 1 – Make your photos favorites and then uncollect them

Step 1: First unlock your iPhone and then search for the "Photos" app from the home screen and tap on it .

Step 2: After the Photos app is open, look for photos or videos that cannot be opened .

Step 3: Long press on Photo/Video and select the FavoritesFolder option from the context menu as shown below.

Step 4: Now wait for 2-3 seconds and then long press it again and select the Unfavorite option from the menu.

Fix 2 – Copy Photos

Many users claim that when they create a copy of a photo/video on the Photos app, they are able to copy it on their iPhone View/open it without any errors.

Steps to create photo copies on iPhone.

Step 1: Open the "Photos" app on your iPhone.

Step 2: Go to create wrong photo or video.

Step 3: Click the Three-dot menu in the upper right corner of the window, as shown in the screenshot below.

Step 4: Now select the Copy option in the click list.

Step 5: After creating the copy, try to open the duplicate photo without any error.

Fix 3 – Delete Photos and Recover Later

Step 1: Go to the Photos app by tapping on the Photos app icon from the home screen.

Step 2: With the Photos app open, long press on the photo or video that is causing this error message and select the Delete option from the context menu.

Note – Click on the Delete Photos option on the confirmation pop-up.

Step 3: After deleting the photos, you need to click on the Album tab at the bottom.

Step 4: Scroll down the "Album" page and click on the "Recently Deleted" option.

Step 5: Enter your password or Face ID to authenticate.

Step 6: After that, long press on the photo or video and select the Recover option for recovery.

Step 7: After recovery, the problem will be resolved.

Fix 4 – Change Photo Optimization Settings

Step 1: Open the Settings page on your iPhone by tapping the Settings icon on the home screen.

Step 2: Search for Photos by scrolling down and clicking on the option on the settings page.

Step Three: At the bottom of the Photos page, you need to select Keep Originals in the Options Transfer to Mac or PC section as below Screen shot shown.

Fix 5 – Clean iPhone Storage to Get More Space

Step 1: Open the Settings page on your iPhone .

Step 2: Click the "General" option once.

Step 3: Then scroll down and select iPhone Storage Click on it option.

#Step 4: This will give you a picture of which files are taking up storage space so that you can clear unnecessary files from your iPhone.

#Step 5: After clearing iPhone storage, you can see that the problem is solved.

Fix 6 – Log out of iCloud account and log in again

If the problem is directly related to your iCloud account (Apple ID) on your iPhone, then the easiest way is to log out and then use the same iCloud account Log in again for details.

Here are the steps on how to do this.

Step 1: To do this, you need to go to the Settings page from your iPhone’s home screen.

Step 2: Then click Profile Name at the top of the Settings page as shown in the screenshot below.

Step 3: Scroll down the Apple ID page and click on the "Sign out" option at the very bottom of the page as shown below.

Step 4: Now enter your Apple ID password and click on the "Close" option in the upper right corner as shown in the picture.

Step 5: Finally, select the Health and Keychain toggle button if you want to keep a copy of it and click Logout option.

Step 6: After deleting the data in iCloud from your iPhone, please wait for some time and then click "Sign in to iPhone##" at the top of the "Settings" page #" option as shown below.

Step 7: Follow the on-screen instructions to log in again by entering your Apple ID and password.

Step 8: After logging back in, the problem must be resolved.

Fix 7 – Turn off data saver setting

If data saver mode is enabled on your iPhone, you will definitely get such error message while retrieving any photo or video, because on iPhone Loading high-quality files on the Photos app requires more data. So, follow the steps below to turn off low data mode option on iPhone.

How to turn off mobile data saver settings

Step 1: Unlock iPhone and open the

"Settings" page.

Step 2: Click on the

Mobile Data option.

Step 3: Select the

Mobile Data option by clicking on it as shown in the image below.

Step 4: Disable the

Low Data Mode setting by clicking on its toggle button.

How to turn off data saver settings on Wi-Fi

Step 1: Go to the

Settings page on your iPhone , then click the Wi-Fi option.

Step 2: Click to select

Wi-Fi network on the Wi-Fi page.

Step 3: Now disable the

Low Data Mode option by clicking on its toggle button as shown below.

#This will turn off the low data mode option on your iPhone, which can resolve this issue.

Fix 8 – Disable Low Power Mode

Enabling Low Power Mode on any iPhone will limit multiple apps and other features on the iPhone to save battery drain. So, if Low Power Mode is already enabled on your iPhone, let’s try disabling Low Power Mode and see if that helps.

Step 1: Open the Settings page

on your iPhone. Step 2: Scroll down a little and tap on the

"Battery"

option as shown in the screenshot below.

Step 3: After the battery page opens, click the toggle button of

Low Power Mode

to turn it off, as shown below.

# Step 4: Now after disabling low power mode, check if the issue still persists.

Fix 9 – Check iCloud Server Status

Sometimes, if the server of a specific app is down, it can cause several issues. The same goes for iCloud apps. If the server is temporarily down for maintenance, this may be the cause of the Photos app error message.

Check the iCloud server status, if it is down, you need to wait for about an hour and try again later.

Fix 10 – Turn on Infinite Updates for Photos app

Step 1: Go to the

Settings

page on your iPhone. Step 2: Scroll down and select the

Photos

option as shown in the screenshot below.

Step 3: Then click on the Mobile Data option.

Step 4: Turn on Mobiledata by turning on its toggle button as shown below.

Step 5: After enabling mobile data for the Photos app, tap the Unlimited Updates Toggle button to enable it.

Fix 11 – Disable iCloud Photos and then enable it again

Step 1: Open the Settings page on your iPhone.

Step 2: Then click Photos to select by scrolling down the menu list on the Settings page as shown below.

Step 3: After the photo page opens, click the toggle switch of the iCloud Photos option to turn it off,as the picture shows.

Step 4: Wait for some time and then click its Switch button to re-enable it.

Step 5: This will definitely solve the problem.

Other Fixes

Update Apple Phones

If your iPhone is not updated, it can cause several problems, including the ones discussed above in this article. Apple frequently rolls out updates after analyzing feedback and reports from many users. Therefore, it is best to check frequently for any software updates.

Please follow the steps below.

Step 1: Open the "Settings" page on your iPhone.

Step 2: Then go to the General page by clicking on the General option as shown in the screenshot below.

Step 3: Now click once on the Software Update option.

Step 4: Wait a few seconds until it loads the page.

Step 5: If there is an update, please click Download and Install to update.

Force restart your Apple phone

Whenever we encounter such strange problems, force restarting iPhone helps to solve most of the problems in iPhone question. We have detailed steps on how to force restart your iPhone here.

1. To force restart your iPhone, press the Volume Up button once and release it.
2. After that, press the Volume Down button and release it.
3. Hold down the side side button of your iPhone for about 10 seconds until you see the Apple logo on the screen.
4. After the iPhone starts up, try to check if the iPhone is locked when it is inactive.

Check Internet Connection

If you are repeatedly experiencing such issues with the iPhone Photos app or other apps, it may be caused by the internet connection on your iPhone.

This error message appears when the internet connection is not stable enough to browse or load any pages, videos or photos. So, try restarting your Wi-Fi router once and see if this helps restore internet on your iPhone.

Also, try following the steps below to enable mobile data.

Step 1: Open the "Settings" page.

Step 2: Click on the "Mobile Data" option to go to Mobile Data as shown below.

Step 3: Click on the Mobile Data toggle button to turn it on as shown in the screenshot below.

Step 4: After enabling mobile data, the issue may be resolved.

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