How to set an away message on WhatsApp Business

Open WhatsApp Business, tap the three-dot menu (Android) or Settings (iOS), and select Business Tools. 2. In Business Tools, tap Away message and toggle the switch to enable it. 3. Choose "Send away message to" either All chats or Only new chats, then set "When to send" as Always or Outside business hours (requires setting business hours), and type a polite message like "We’re away until [date] and will reply soon." 4. Tap Save to activate the setting, which sends the message once per contact every 24 hours when conditions are met, improving customer communication professionally.

Setting an away message on WhatsApp Business is a great way to let customers know when you're unavailable—especially outside business hours or when you're on vacation. It helps manage expectations and keeps communication professional. Here’s how to set it up:

1. Open WhatsApp Business Settings

• Open the WhatsApp Business app on your phone.
• Tap the three-dot menu (Android) or go to Settings (iOS).
• Select Business Tools.

2. Enable Away Message

• In Business Tools, tap Away message.
• Toggle the switch to turn on the away message feature.

3. Set Your Message Timing and Content

You’ll need to choose when the message is sent:

• Send away message to:

  
  • All chats – messages from both existing and new customers.
  • Only new chats – people who haven’t messaged you before.
  • Choose based on your preference.

• When to send:

  • Always – sends your away message at all times.
  • Outside business hours – only sends when your business hours are closed (you must set business hours under Business Settings > Business hours for this to work).

Now, type your away message in the text box. Examples:

• "Thanks for your message. We're currently closed but will reply during business hours."
• "We’re away until [date]. Your message is important and we’ll get back to you soon."

? Tip: Keep it short, polite, and include when they can expect a reply if possible.

4. Save Your Settings

Once you’ve set the timing and written your message, tap Save.

That’s it. The away message will now be sent automatically based on your settings. Note that it’s sent only once per contact within a 24-hour window, so you won’t spam people who message multiple times.

Also, remember:

• The message is sent as soon as the customer’s message is received, if conditions are met.
• You can turn it off anytime by returning to the same menu and toggling it off.

Basically, it’s a small setting that makes a big difference in customer experience.

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