What to do if you lose your Huobi (HTX) account? A list of correct ways to retrieve Huobi (HTX) account lost

The following are the correct methods and precautions for recovering Huobi (HTX) account loss in 2025, integrating official processes and user practical experience to help you efficiently restore account control rights

The following are the correct methods and precautions for recovering Huobi (HTX) account loss in 2025, integrating official processes and user practical experience to help you efficiently restore account control rights

1. Self-service recovery process (applicable to remember some account information)

1. Visit HTX official website

   • Log in to the official website of Huobi (HTX) () , click the "Login" button in the upper right corner to enter the password recovery page.

2. Trigger password reset

   • Select "Forgot Password" or "Retrieve Account" and enter the email or mobile number you used to register according to the prompts. If the original registration information has expired (such as the mobile phone number is disabled), you need to contact customer service to verify manually.

3. Authentication

   • The system will send a 6-digit verification code to the registered email address or mobile phone (need to enter within 5 minutes). If not received, check the spam or try the "Voice Verification Code" option.

4. Reset password and login

   • After the verification is successful, set a high-strength new password (it is recommended to include special symbols of upper and lower case letters above 12 digits), and log in to the account with the new password after completion.

2. Manual assistance to retrieve (suitable for completely forgetting account information)

1. Prepare proof materials

   • Required materials : registration ID, last login time, type of assets in the account and approximate quantity (such as BTC, USDT positions), screenshots of historical transaction records.
   • Auxiliary materials : ID card/passport bound during registration, IP address of the login device used, and bank card information for recharge and withdrawal.

2. Contact the official customer service

   • Submit a work order : Through the official website "Help Center" → "Submit a work order", select "Account Issues" → "Account Retrieval", upload the above materials and describe the problem in detail.
   • Progress tracking : Work orders usually respond within 24 hours, complex cases need to be processed within 3-7 working days, and progress can be checked through work order numbers during this period.

3. Security Verification Upgrade

   • Customer service may require video verification (handwritten work order number with handheld ID card) or provide historical counterparty addresses (such as TxID of on-chain transfer records).

3. Key operations after account recovery

1. Asset security inspection

   • Enter the "Assets" page immediately, check whether the balance of all currencies is abnormal, and focus on checking unauthorized transfers in the transaction records.
   • If you find that the assets are lost, freeze the account and contact customer service to submit an "abnormal transaction appeal", and you must provide evidence such as the stolen time and suspicious address.

2. Security settings reinforcement

   • Enable Two-Factor Authenticator (2FA) : binds Google Authenticator or hardware key (such as Yubikey) to disable SMS verification.
   • Set a whitelist for withdrawals : restrict assets to be transferred to pre-authorized money bud addresses to prevent secondary theft.

3. Information update and backup

   • Change the registered email/mobile phone number (required when the original information is leaked), and store the private key and mnemonic words offline (such as encrypted USB drive or paper backup).

4. Frequently Asked Questions and Coping Strategies

1. Q: What should I do if the original registered mobile phone/email has been deactivated?

   • A: Submit an "Account Information Change Application" through customer service, and provide proof of new and old contact information (such as mobile phone number cancellation voucher and email ownership document).

2. Q: How to unblock the account due to the liquidation policy?

   • A: According to HTX's 2025 compliance requirements, users in non-supported areas must submit KYC2.0 certification (including statement of funding source for proof of residence).

3. Q: How to protect your rights when you encounter phishing fraud during the recovery process?

   • A: Report to the HTX Security Center immediately (security@htx.com), and simultaneously alert the local network and keep chat records and transfer vouchers.

5. Core suggestions for preventing account loss

1. Regularly update account information : check and change password every 6 months, and 2FA-bound devices.
2. Enable sub-account function : Large amounts of assets are deposited in independent sub-accounts and isolated from daily trading accounts.
3. Use hardware money bracelet custody : transfer more than 80% of the assets to cold money bracelets such as Ledger/Trezor, leaving only a small amount on the exchange.

Official channel confirmation : All operations must be carried out through the HTX official website or official app, beware of third-party services that claim to be "quickly retrieved" (may be a fraud)

. For further assistance, you can visit the HTX Help Center or call the customer service hotline at 852 9221-6633 (24-hour multilingual support).

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