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How to solve ps could not complete your request because of a program error

Sep 01, 2025 am 12:25 AM
program error PS错误

The "Could not complete your request because of a program error" in Photoshop is typically caused by corrupted preferences, outdated software, GPU conflicts, or problematic plugins; resolve it by first resetting preferences (hold Ctrl Alt Shift or Cmd Option Shift at launch), then updating Photoshop and graphics drivers, disabling GPU acceleration, removing third-party plugins, clearing cache and scratch disk, or performing a clean reinstall if needed, while also checking for file- or tool-specific issues, running Photoshop as administrator, or temporarily disabling antivirus to ensure smooth operation.

How to solve ps could not complete your request because of a program error

If you're seeing the error "Could not complete your request because of a program error" in Photoshop (often abbreviated as "PS"), it can be frustrating—especially when you're in the middle of important work. This is a generic error, meaning it could stem from various issues, but there are several proven steps you can take to resolve it.

Here’s how to troubleshoot and fix this problem:


1. Reset Photoshop Preferences

Corrupted or misconfigured preferences are a common cause of this error.

  • Hold down Ctrl Alt Shift (Windows) or Cmd Option Shift (Mac) while starting Photoshop.
  • A prompt will appear asking if you want to delete the current settings. Click Yes.
  • Photoshop will launch with default preferences.

This fixes many issues related to tools, panels, and performance glitches.


2. Update Photoshop and Graphics Driver

An outdated version of Photoshop or graphics driver can cause compatibility issues.

  • Update Photoshop:
    Open the Creative Cloud app → Check for updates → Install the latest version of Photoshop.

  • Update your GPU driver:

    • Windows: Go to Device Manager → Display adapters → Right-click your GPU → Update driver.
    • Mac: System Settings → Software Update → Install available updates.

Adobe frequently patches bugs in newer releases, so staying updated is crucial.


3. Disable GPU Acceleration

Sometimes, the graphics card settings conflict with Photoshop.

  • Go to Edit → Preferences → Performance (Windows) or Photoshop → Settings → Performance (Mac).
  • Under Graphics Processor Settings, uncheck Use Graphics Processor.
  • Restart Photoshop and test if the error persists.

If the error goes away, re-enable it later and try updating your GPU driver or adjusting advanced GPU settings.


4. Check for Problematic Plugins

Third-party plugins can cause crashes or errors.

  • Navigate to the Photoshop plugins folder:

    • Windows: C:\Program Files\Adobe\Adobe Photoshop [version]\Plug-ins
    • Mac: /Applications/Adobe Photoshop [version]/Plug-ins/
  • Temporarily move third-party plugins to another folder (keep built-in ones).

  • Restart Photoshop.

If the error disappears, reintroduce plugins one by one to identify the culprit.


5. Clear Photoshop Cache and Scratch Disk

Accumulated cache or a full scratch disk can trigger program errors.

  • Go to Edit → Purge → All to clear clipboard, history, and undo caches.
  • Change the scratch disk:
    Edit → Preferences → Scratch Disks → Select a drive with ample free space.

Make sure your primary scratch disk isn’t full—Photoshop needs space to process large files.


6. Reinstall Photoshop

If none of the above work, a clean reinstall can help.

  • Use the Creative Cloud app to uninstall Photoshop.
  • Reinstall it from the Creative Cloud desktop app.
  • Avoid skipping updates during installation.

This ensures all core files are intact and properly configured.


7. Check File or Tool-Specific Triggers

Sometimes the error only appears when using certain tools (e.g., Healing Brush, Content-Aware Fill) or opening specific files.

  • Try creating a new blank document and use the tool.
  • If it works, the original file may be corrupted.
  • For PSD files, try File → Open and Repair (if available) or open a backup version.

Final Notes

  • Run Photoshop as an administrator (Windows): Right-click shortcut → Run as Administrator.
  • Disable antivirus temporarily—some interfere with Photoshop processes.
  • Ensure your system meets Photoshop’s minimum requirements.

Most cases of this error are resolved by resetting preferences or updating the software. Start simple, then move to more involved fixes if needed.

Basically, it’s not always a Photoshop fault—your system setup plays a big role.

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