Article Introduction：This article explains three ways AI-driven conversational intelligence can improve customer experience. (1) Improve customer satisfaction using an empathic approach Conversational intelligence provides scenarios around the “why” and “how” to improve key metrics such as customer satisfaction (CSAT) and net promoter score (NPS). It provides a deeper understanding of the end-to-end customer journey, giving financial services companies the opportunity to proactively address real customer needs and deliver a more personalized customer experience. While it sounds counterintuitive, AI can actually promote greater empathy and more human agent and customer interactions. It allows human agents to use tone-based sentiment analysis to focus on how customers are feeling and dig deeper into what makes an experience positive or negative. It also enables business owners

2023-04-18 comment 0  1210

Article Introduction：The Biden administration has announced it will introduce new artificial intelligence regulations that will require developers to disclose the results of security tests of major artificial intelligence systems. Under these new rules, tech companies will need to notify the government when using large amounts of computing power to train AI models. This move will ensure that the US government can obtain sensitive data from companies such as Google, AWS (Amazon Web Services) and OpenAI in order to better supervise and manage the activities of these companies in the field of artificial intelligence. The National Institute of Standards and Technology is working to ensure that artificial intelligence tools undergo standards review for safety and reliability before release. At the same time, the Ministry of Commerce will issue guidance requiring the addition of watermarks to AI-generated content to clearly distinguish between real content and AI-generated content. During the interview,

2024-02-19 comment 0  908

Article Introduction：Many venture capital investors have discovered that artificial intelligence startups are adopting a new business model - usage-based pricing (usage-based pricing) instead of insisting on the traditional per-user charging (or seat-based pricing model). According to a summary of US technology media, the startup Cresta initially adopted a user-pay model, but has now shifted to charging for each conversation its artificial intelligence tools help contact center employees have. Customer service company Intercom released the artificial intelligence chatbot Fin in March. , priced at 99 cents per customer request it can resolve, distinct from the company's core customer service offering that charges per user. Hu, a lab that studies expressive communication and artificial intelligence startup

2023-10-01 comment 0  999

Article Introduction：Amazon Web Services recently launched five new generative artificial intelligence products in the ecosystem. These products will help enterprise customers build artificial intelligence applications using their own data and provide better security and model accessibility. . These new services include the general rollout of Amazon Bedrock, MetaPlatforms Inc.’s Llama2, Amazon Titan embedded AI, Amazon Code Whisperer’s new coding capabilities, and QuickSight’s generative AI enhancements for business intelligence. in, data

2023-10-04 comment 0  1046

Article Introduction：Artificial intelligence (AI) technology is becoming a major trend in future development. According to relevant foreign statistics, the global artificial intelligence market is expected to grow to US$309.6 billion by 2026. Faced with this trend, many technology companies have begun to work on innovative technologies and provide artificial intelligence-based services to the market. Among them, NetEase Fuxi is a company with a complete artificial intelligence platform as a service (AIPaaS) solution. This solution provides customers with powerful artificial intelligence capabilities and services to help them better respond to market needs and challenges. As artificial intelligence continues to develop, NetEase Fuxi will continue to promote innovation and help companies achieve higher business value. Next, we will explore what AIPaaS is and understand its main

2024-01-23 comment 0  1103

Article Introduction：Artificial intelligence (AI) is a technology worth paying attention to. IDC predicts that spending on AI technologies will increase to $97.9 billion by 2023—more than 2.5 times 2019 spending levels. Where does the growth of artificial intelligence come from? In CXOSpiceTalk, Kevin Levitt, global business development director of NVIDIA financial services, said that the explosive growth of artificial intelligence is happening in consumer finance and capital markets. Banks, insurance companies, payments companies and other companies are investing in AI Centers of Excellence (CoEs). Kevin Levitt's point: If you want to compete for best-in-class customer service, you need to be customer-centric. Beyond personalization, AI is impacting underwriting, fraud detection and

2023-04-12 comment 0  777

Article Introduction：According to news on this site on October 20, the China Academy of Information and Communications Technology (CAICT) announced that on September 25, 2023, the Ministry of Industry and Information Technology "2023 Industrial Technology Basic Public Service Platform-Industrial Public Service Platform for Artificial Intelligence Large Model Engineering Technology and Application" "Service Platform Project" announced the winning bid, a consortium led by the China Academy of Information and Communications Technology (hereinafter referred to as "CAICT") (participating units: Beijing Zhiyuan Artificial Intelligence Research Institute, Institute of Information Engineering, Chinese Academy of Sciences, 360 Technology Group Co., Ltd., Shanghai SenseTime Technology Development Co., Ltd., Jingdong Technology Information Technology Co., Ltd., Beijing Zhipu Huazhang Technology Co., Ltd., Jiadu Technology Group Co., Ltd., and the Consortium of the Comprehensive Technical and Economic Research Institute of Mechanical Industrial Instruments) ranked first candidate

2023-10-20 comment 0  907

Article Introduction：OpenAI recently announced that it will build security measures into its artificial intelligence tools. The company is the developer of the powerful GPT-4 large-scale linguistic artificial intelligence model, which is at the core of its ChatGPT chatbot and other artificial intelligence systems. The company's disclosure comes amid growing calls for more controls over the development of generative AI systems. In a blog post, OpenAI detailed the steps it is taking to prevent its artificial intelligence systems from generating harmful content and violating data privacy regulations. While the AI ​​tools developed by the company have led a global boom in generative AI, in recent weeks regulators have begun to scrutinize such AI systems.

2023-04-13 comment 0  805

Article Introduction：Introduction Artificial intelligence is changing all industries, and logistics is one of them. Logistics is the management of the movement of products between different locations. Global networks of suppliers and customers complicate logistics operations, and logistics companies contain both tasks that are easily automated and complex processes that can benefit from AI/machine learning algorithms. What does artificial intelligence mean for logistics companies? The technology provides logistics companies with a wide range of capabilities, from autonomous machines to predictive analytics. According to McKinsey research, the logistics industry mainly uses artificial intelligence for 4 business functions, namely service operations, product and service development, marketing and sales, and supply chain management. These four business units cover 87% of AI adoption in logistics. McKinsey estimates that by introducing artificial intelligence into their processes, logistics companies will

2023-04-12 comment 0  5031

Article Introduction：Hanxin Technology (837092) officially opened its artificial intelligence R&D center on November 18, which marks that the company has reached a new level in the field of artificial intelligence R&D and application and entered the fast lane of the development of the artificial intelligence industry. The company stated that it will take this opportunity to continue to increase R&D investment, improve technical strength, and continuously strive to achieve the great goal of the second twenty years. The Hanxin Technology Artificial Intelligence R&D Center is located in Yantai, with services throughout the country, focusing on industrial intelligence, Three major business areas: intelligent network connection and smart city. The center uses artificial intelligence technology to achieve digital transformation and upgrade for government and enterprise customers. The center is equipped with multiple R&D laboratories such as industrial intelligence and Internet of Vehicles, and has gathered top scientists and artificial intelligence engineers in the industry. The center also has advanced experiments

2023-11-20 comment 0  1406

Article Introduction：Artificial intelligence (AI) has begun to make the wave we have been waiting for, and there is no doubt that large technology companies like Samsung, Microsoft, and Google are working hard to ensure their AI progress and ensure that their devices are powered by AI. According to the latest report from South Korea’s Electronic Daily, Samsung Electronics is collaborating with Microsoft on an internal generative artificial intelligence development project aimed at assisting Samsung’s internal work. This tool is currently called the “Samsung Chatbot” and is mainly used to assist Translation, document summarization and other tasks. Samsung Electronics plans to use the application programming interface (API) of large language models (LLM) such as GPT-4 and GPT-3.5 provided by Microsoft Azure OpenAI service to develop generative artificial intelligence within the company.

2023-09-18 comment 0  986

Article Introduction：Global spending on artificial intelligence, which includes software, hardware and services for AI-centric systems, is expected to exceed $300 billion by 2026, according to a new forecast from IDC. Furthermore, the global market value of AI solutions will exceed $450 billion in 2022 and climb further over the next five years. The entire global AI spending is controlled by AI software in four areas: AI application delivery and deployment, AI applications, AI system infrastructure software, and AI platforms. The AI ​​applications industry remains highly competitive, with more than 300 companies in the industry, according to IDC. The AI ​​hardware industry is the smallest but fastest growing among the AI ​​businesses

2023-04-13 comment 0  1614

Article Introduction：Artificial intelligence is experiencing a new wave of development. A leading company is turning to a platform powered by AIAgents, combining 4th generation AI models and professional corpora, to enable business innovation. AIAgents is expected to inject new vitality into the business field and demonstrate the potential and business value of artificial intelligence. With the development of the platform, new AIAgents continue to emerge, providing professional, high-end, personalized, large-scale and continuous services. The innovation scope of artificial intelligence covers the fields of content generation (AIGC) and generation services (AIGS). The insurance industry is facing challenges, and breakthroughs in artificial intelligence have brought new response directions. Analysis of the core issues facing the insurance industry's artificial intelligence changes: It is recommended to use the "U-shaped thinking" method to start from the initial stage.

2023-12-20 comment 0  1325

Article Introduction：China-Singapore Jingwei, October 12th According to the website of the National Information Security Standardization Technical Committee, the Secretariat of the National Information Security Standardization Technical Committee recently issued the "Basic Requirements for Generative Artificial Intelligence Service Security (Draft for Comment)" (hereinafter referred to as the "Basic Requirements"). 》). "Basic Requirements" provides basic requirements for the security of generative artificial intelligence services, including corpus security, model security, security measures, security assessment, etc., and is suitable for providers who provide generative artificial intelligence services to the public in my country to improve their services. The security level, or the provider conducting a security assessment on its own or entrusting a third party to conduct it, can also provide a reference for relevant authorities to evaluate the security level of generative artificial intelligence services. The "Basic Requirements" clarify that generative artificial intelligence services are based on data

2023-10-13 comment 0  1261

Article Introduction：According to Reuters, people familiar with the matter revealed that artificial intelligence company OpenAI plans to launch a major update for developers next month to reduce the cost and time of developing software applications based on its artificial intelligence model. The company is trying to attract More businesses use its technology. The updates include adding in-memory storage capabilities to its development tools for working with artificial intelligence models. In theory, this could provide app makers with cost savings of up to 20x, addressing a major issue for partners, which is that the costs of using OpenAI's powerful models can quickly add up while they try to build by developing and selling AI software. Sustainable business. This site notes that the company also plans to launch new tools, such as visual features, that will allow developers to

2023-10-12 comment 0  1185

Article Introduction：Operator Finance Network News On June 9, the 2023 Beijing Intelligent Source Conference - Large Model New Infrastructure and Intelligent Operations was hosted by the Beijing Intelligent Source Artificial Intelligence Research Institute and co-organized by the Artificial Intelligence Working Committee of the Internet Society of China and China Mobile Research Institute. The special forum was successfully held in Beijing. Gao Tongqing, deputy general manager of China Mobile, attended the forum and delivered a keynote speech titled "Intelligent Service Operations Based on Large Models". Gao Tongqing said that human society is currently entering a new era of general artificial intelligence, and the world is ushering in profound changes. Building a solid artificial intelligence infrastructure and creating universal and safe artificial intelligence services and operational capabilities are the foundation for realizing national security, intelligent inclusiveness, intelligent ubiquity, and efficient and large-scale development of intelligent industries. Gao Tongqing pointed out that the new era requires intelligent service operations

2023-06-10 comment 0  1545

Article Introduction：According to news on March 29, Microsoft recently released an artificial intelligence conversation tool called Security Copilot (Security Copilot), which is designed to help network security professionals understand key issues and find solutions to them. Since the debut of OpenAI’s ChatGPT bot in November 2022, the company has been busy powering its own software with AI models from startup OpenAI. As Microsoft said earlier this month when talking about new features for Word and other productivity apps, the resulting generative AI software can sometimes be useful bugs. But Microsoft is pressing ahead as the company seeks to maintain growth in its cybersecurity business, which will continue to grow in 2022.

2023-05-08 comment 0  1099

Article Introduction：At the recently held 2023 China Digital Music Industry Conference, NetEase CEO Ding Lei said that it is expected that artificial intelligence is likely to become a standard configuration in the music industry in the next 1-2 years. He said: "At least in the music field, Artificial intelligence can never truly replace people. But artificial intelligence can serve people and improve music production efficiency." He encouraged the industry to seize this opportunity and make real gold in the waves. It is understood that NetEase Cloud Music has invested in research on the combination of new technologies such as music and artificial intelligence since 2018, and has achieved many industry-leading results in AI arrangement, lyrics, composition, singing, and intelligent recommendations. In the future, NetEase Cloud Music will also promote the tooling of these technologies to inspire industry inspiration and serve the creative needs of the industry. In addition, in

2023-10-12 comment 0  1276

Article Introduction：IT House reported on December 24 that Google is currently considering using artificial intelligence (AI) tools to improve internal efficiency. This move has triggered concerns among employees within the company that they will be replaced by artificial intelligence and lose their jobs. Picture source Pixabay According to IT House, Google has a huge advertising sales department, with more than 30,000 employees responsible for advertising sales. According to The Information, the company plans to use various artificial intelligence tools to improve internal productivity. However, the efficiency of artificial intelligence also makes employees a little uneasy. Although artificial intelligence is not as smart as humans in some aspects, it has amazing abilities in other aspects and can complete tasks faster than humans. The concerns of Google employees are not unfounded. When the company turns to using

2024-01-07 comment 0  866

Article Introduction：Developers willing to start a business may not be able to resist the temptation to delegate content generation to artificial intelligence. It's not a good idea, here's why. As we continue to witness a technological revolution, AI tools appear to be becoming essential in various fields. In a world of tech startups, where many programmers, software developers and other talented people hope to grow into independent entrepreneurs, artificial intelligence content has taken the industry by storm, changing the way businesses communicate and interact with customers. From automated chatbots to AI-generated website content, AI-driven solutions have become indispensable tools for startups looking to gain a competitive advantage. I have been creating online content for ten years. When writing texts for startups and small business companies, I always hear about

2023-05-12 comment 0  1067