Home > Article > System Tutorial > What to do if the screen of HP win10 is black but the cursor is displayed
When we use HP computers with win10 system, some friends may encounter the situation where the system remains black and cannot be woken up after the screen is turned off during sleep. For this kind of problem, the editor thinks that it may be because there is a problem with our computer driver or the compatibility of the system, or the failure of the memory module of the hardware causes the inability to wake up. Let’s take a look at the specific steps to see how the editor did it~
Method 1: Reset the power option
1. Open the power options and select Change plan settings.
2. Select Change plan settings, then restore the default settings and select "Yes" when prompted, and then restart the computer.
Method 2: Reinstall the corresponding driver
1. Download and install the Intel(R) Management Engine Interface driver from the HP official website,
Open the home page of the driver page:
2. Enter the serial number of the machine, jump to the driver download list, click download and restart the computer after installation.
Method 3: Change the power management properties
1. Right-click the Start menu button, find Device Manager, and click to open.
2. After expanding the system device in the device manager, find the Intel (R) Management Engine Interface.
3. Right-click Intel (R) Management Engine Interface, select Properties to enter the properties dialog box,
and switch to the Power Management tab, which will allow the computer to Uncheck Turn off this device to save power (A), then click OK at the bottom of the Properties window.
The above is the detailed content of What to do if the screen of HP win10 is black but the cursor is displayed. For more information, please follow other related articles on the PHP Chinese website!