What's going on when I use Douyin and it crashes?

The crash while using Douyin is caused by the application suddenly closing during operation. The solution: 1. Install the latest version of the Douyin application; 2. Check whether there is a system update available in the phone settings. , update the phone system in time; 3. Find the application management in the phone settings, select the Douyin application, and then click Clear Cache; 4. Try to delete some unnecessary files or applications to free up storage space; 5. Close other Running applications to free up memory; 6. Try to disable some recently installed applications; 7. Contact customer support, etc.

#The operating environment of this article: iOS 15 system, Douyin version 23.9.0, iPhone 14 mobile phone.

It is very common to have crash problems when using Douyin. A crash refers to an application suddenly closing while it is running, returning to the phone's home screen or jumping to other pages. This issue can occur for a number of reasons, some possible causes and solutions are detailed below.

App version issues: First, make sure you are using the latest version of the TikTok app. Developers will continue to update and optimize the application to solve some known problems. Check the app store for updates and install the latest version of the TikTok app.

Incompatible system version: Douyin may have some requirements for the operating system version. If your mobile phone system version is too low or too old, it may cause the application to crash. Check whether there is a system update available in the phone settings. If so, update the phone system in time.

Cache problem: The application's cache sometimes causes crash issues. Try clearing the cache of the TikTok app. Find the application management in the phone settings, select the Douyin application, and then click Clear Cache. This will clear the application's temporary files and data and may help resolve crash issues.

Insufficient storage space: If your phone has insufficient storage space, it may also cause the application to crash. Try deleting some unnecessary files or applications to free up storage space. Alternatively, you can try moving the TikTok app to the SD card to free up internal storage space.

Memory problem: Applications occupying too much memory may also cause crashes. Close other running applications to free up memory. You can also try restarting the phone to clear the temporary data in the memory.

Third-party application conflicts: Some third-party applications may conflict with the Douyin application, causing crashes. Try disabling some recently installed apps to see if that fixes the problem.

Contact customer support: If none of the above methods can solve the problem, it is recommended to contact Douyin’s customer support department. They will be able to provide more specific solutions and resolve the crash issue for you.

Summary

The crash problem when using Douyin may be due to application version problems, system version incompatibility, cache problems, insufficient storage space, memory problems or Caused by third-party application conflicts. It is very possible to solve the crash problem by updating applications and systems, clearing cache, freeing up storage space, closing other applications, disabling conflicting applications, etc. If the problem persists, it is recommended to contact Douyin’s customer support department for more specific help.

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