The solution to wps failure to obtain resources: first open "Settings"; then click "App Settings" and click "Application Management"; then search for "wps" and click "WPS office"; finally click "Clear Data" ” and click “Clear Cache”.
Demo environment in the article: windows7 system, WPS Office2019 version, Dell G3 computer.
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Solution to the failure of mobile wps to obtain resources
Open "Settings".
Click "Apply Settings".
Click "Application Management".
Search for "wps" and click "WPS office".
Click "Clear Data".
Click "Clear Cache".
Click "OK".
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