Desktop operation and maintenance engineers are those responsible for the management and daily maintenance of user terminals. Their work is mainly divided into two aspects: First, manage the allocation and deployment of equipment and properly record it. The second is to install software and apply policies to the terminal.
Companies with around a hundred people generally do not have dedicated desktop operation and maintenance personnel. Network engineers usually fill their positions, so people often confuse the two majors. functions. (Recommended learning:PHP video tutorial)
Function Overview
Desktop operation and maintenance work is very complicated, and you have to deal with it in addition to completing the schedule work Various emergencies.
This profession requires extremely high responsiveness in order to quickly resolve failures to ensure that other people's work can proceed smoothly.
For engineers engaged in desktop operation and maintenance, it is essential to have a high degree of computer theory knowledge and skilled operation. Desktop operation and maintenance is a way to save the time others spend on computer operations through their own work. core values.
In enterprises with more than 1,000 employees, the role played by desktop operation and maintenance engineers is very important. The main functions include the following:
Hardware maintenance
MainlyIncluding the deployment and maintenance of terminal equipment such as printers/PCs/laptops/time and attendance machines.Desktop operation and maintenance engineers are responsible for recording the unique identification of the device and the person who uses it. When employees join the company, they are responsible for the distribution of personal accessories such as laptops and time cards. When employees leave the company, they are responsible for recovering and initializing the equipment. If a hardware failure occurs in the equipment during work, a report should be made to the finance department and the faulty component should be replaced.
Software maintenance
The software aspect is mainly responsible for the installation of the operating system, the installation of commonly used software and the management of domain and security policies. The operating system should be unified Ghost disk to install to save software time.
If the company has an AD domain, the device should be added to the domain, and detailed employee information should be registered in the domain. Desktop security policies should be unified to ensure the safety of employees when using computers for work and to prevent unknown installations. Harm caused by software.
In addition, he is also responsible for the "personalized software needs" of the company's leaders. A professional desktop operation and maintenance personnel should be good at customizing software rules and strategies to facilitate future maintenance work.
Management of communication terminals
Including the installation and management of Internet phones, video conferencing terminals and other equipment. Assigning phone numbers and updating address books are also tasks that desktop operation and maintenance engineers need to be responsible for.
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