It is reported that Pinduoduo has launched a 'refundable technical service fee' benefit for merchants

Simply put, merchants can enjoy the technical service fee refundrights for orders canceled and refunded by users during the event, as well as refunded orders after confirmation of receipt, which also further reduces merchants’ operating costs.

Inquiry on this site found that the "Pinduoduo Technical Service Fee Charging Rules" is still displayed as the revised version on March 12, 2023. Technical service fee is divided into basic technical service fee, category technical service fee, and hundreds of technical service fees. 100 million subsidies for technical service fees, live broadcast technical service fees and other types.

Among them, the basic technical service fee is the service fee that Pinduoduo generally charges from merchants; the category technical service fee is the service fee that Pinduoduo charges separately from merchants operating in specific categories; the tens of billions of subsidy technology The service fee is a service fee that Pinduoduo charges separately from merchants who sign up and participate in the "Ten Billion Subsidy" activity; the live broadcast technology service fee is a service fee that Pinduoduo charges separately from merchants for orders placed through live streaming channels.

Pinduoduo stated that if an order is refunded, no additional technical service fees will be charged when the refund is made, but the basic technical service fees already collected will not be refunded. The category technical service fees and "tens of billions of subsidies" already collected will not be refunded. Technical service fees and live broadcast technical service fees will be handled as follows:

(1) For some specific categories (referring to all categories in Table 1 of the "Pinduoduo Category Technical Service Fee List" and "Pinduoduo Category Technical Service Fee List" 》Technical service fee for product orders in the categories of [Attraction Tickets/Surrounding Tours], [Travel Routes/Goods/Services], [Special Price Hotels/Inns/Apartment Hotels] in Table 2, if the order has been shipped (with The order details displayed on the Pinduoduo platform system shall prevail), the category technical service fees, "10 billion subsidy" technical service fees, and live broadcast technical service fees collected under the corresponding order will not be refunded.

(2) Except for the above circumstances, the remaining category technical service fees, "tens of billions of subsidy" technical service fees, and live broadcast technical service fees that have been collected will be refunded according to the refund ratio (if the refund amount contains decimals, only the Number to percentile, for example, if the refund amount is 1.239 yuan, the actual refund will be 1.23 yuan).

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