How to retrieve deleted orders from Douyin Mall

You can retrieve deleted Douyin Mall orders through the following steps: 1. Open Douyin App and log in to your account; 2. Enter the "My" page; 3. Search for "Orders" and enter "Deleted" Order"; 4. View the deleted order; 5. Click "Apply for restoration"; 6. Submit for review; 7. Wait for the review result. You can apply for restoration within 30 days, but cannot be restored after shipment or transaction is completed.

How to retrieve deleted orders from Douyin Mall

Question:How to retrieve deleted orders Deleted Douyin Mall order?

Method:

Step 1: Open the Douyin App

• Log in to your Douyin account.

Step 2: Enter the "My" page

• In the menu bar at the bottom of the homepage, click "Me".

Step 3: Find “Order”

• In the “My” page, click “Wallet”.
• In the "Wallet" page, select "Order".

Step 4: Enter "Deleted Order"

• In the "Order" page, click "Deleted".

Step 5: View Deleted Orders

• You will see a list of deleted orders.
• Find the order you want to retrieve.

Step 6: Apply to restore the order

• Click the "Apply for Restoration" button in the deleted order.
• After submitting the application, Douyin customer service will review your application.

Step 7: Wait for review

• The review process usually takes 1-2 working days.
• The review results will be sent to your Douyin private message.

Note:

• You can only apply to restore the order within 30 days after the order is deleted.
• If the order has been shipped or the transaction has been completed, the order cannot be restored.
• After the order is restored, the order status will change to "Pending Shipment".

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