How to retrieve the order through Douyin payment

You can retrieve the Douyin order through the following steps: 1. Open the Douyin App and enter "My Wallet"; 2. Search the order record in "Bill"; 3. View the order details and confirm the order status ;4. If the order is not completed, contact the merchant or Douyin customer service.

How to retrieve the order through Douyin payment

Step 1: Open Douyin App

Open the Douyin App on your phone and log in to your account.

Step 2: Enter my wallet

Click "Me" in the lower right corner, and then select "Wallet".

Step 3: Find the order record

On the wallet page, click "Bill". After entering the bill page, filter the transaction records based on the date range or amount and find the Douyin payment order.

Step 4: View order details

Click on the order record to view the order details, including order number, payment time, product information and store name.

Step 5: Confirm the order status

On the order details page, check the order status. If the order has been paid but not completed, you can contact the merchant or Douyin customer service.

Contact the merchant:

• Enter the store homepage and click "Customer Service" in the upper right corner.
• Send a message or call customer service to inquire about the order status.

Contact Douyin customer service:

• Open the Douyin App and click "Settings" in the upper right corner.
• Select "Help and Feedback".
• Enter "retrieve order" in the search box and select the relevant results.

Douyin customer service will provide further assistance to help you retrieve your lost order.

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