How to retrieve Douyin personal authentication

Answer: Retrieving Douyin personal authentication can be divided into three steps: confirm that the account has been bound to a mobile phone number or email; reset the password via text message or email; if it cannot be reset, contact customer service for help.

How to retrieve Douyin personal authentication

Step 1: Confirm that the account has been bound

Make sure that the Douyin account you want to retrieve the authentication has been bound to a mobile phone number or email address.

Step 2: Reset password

If your mobile phone number has been bound, you can reset the password through text message:

• Open Douyin App, click "Login".
• Enter your mobile phone number and click "Get Verification Code".
• Enter the verification code received and set a new password.

If you have bound your email address, you can reset your password through your email address:

• Open Douyin App and click "Login".
• Enter your email address and click "Retrieve Password".
• Follow the email prompts to reset your password.

Step 3: Contact customer service

If you cannot retrieve the authentication by resetting the password, you can contact Douyin customer service.

• Open Douyin App, click "Me" > "Settings" > "Help and Feedback".
• Select "Problem Feedback" > "Account Issues" > "Account Retrieval".
• Fill in relevant information and submit feedback.

Customer service contact information:

• Tel: 010-59163399
• Email: feedback@tiktok.com
• Online Customer Service: Open the Douyin App, click "Me" > "Settings" > "Help and Feedback", and select "Online Customer Service".

Tips:

• Provide accurate personal information and fill in the feedback content truthfully.
• Remain patient and wait for customer service to handle it.
• Before retrieving the certification, please do not trust the retrieval certification information or links sent by others.

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