Railway 12306 username is forgotten, how to retrieve it?

12306 If you forget your username, you can retrieve it by yourself or with customer service assistance. Self-service retrieval can be done through the registered email address or reserved mobile phone number, and an email address or mobile phone number is required. Customer service assistance in retrieval requires providing identity information, email or mobile phone number and other materials. Applications can be submitted through the customer service phone number or WeChat official account.

12306 How to retrieve your username after forgetting it

1. Self-service retrieval

• Via registered email: Log in to the 12306 official website (www.12306.cn), click "Retrieve Password" and select "Retrieve through registered email". Enter your registered email address, click "Next" and follow the prompts.
• Via reserved mobile phone: Log in to the 12306 official website, click "Retrieve Password" and select "Retrieve via reserved mobile phone". Enter the reserved mobile phone number, click "Next" and follow the prompts.

2. Customer Service Assistance

If you cannot retrieve your username through self-service, please contact the 12306 customer service center for manual retrieval.

• Dial 12306 customer service number: Dial 95105105, type "1" as prompted to select manual service, follow the prompts to explain the situation, and after providing relevant information, customer service staff will assist in retrieving the user name.
• Via 12306 WeChat public account: Follow the "China Railway 12306" WeChat public account, send "Retrieve Username", and follow the prompts to submit an application for retrieval of username. Customer service staff will process and feedback the results within 1-2 working days.

Required information:

• Identity information used when registering 12306 (name, ID number, etc.)
• Email or mobile phone number bound during registration
• Other officially recognized identification materials (such as passport, driver's license, etc.)

Note:

• After retrieving your username, you need to reset your password before logging in.
• If you forget your registered email address or reserved mobile phone, please contact the 12306 customer service center to retrieve it manually.
• For security reasons, the number of operations to retrieve your username and password is limited, so please operate with caution.

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