How to solve the problem that Railway 12306 has been registered by someone else?

If you find that your Railway 12306 account has been registered by others, please take the following steps: confirm that it is registered; call the customer service hotline 95105105 to submit a complaint; submit evidence, such as a copy of your ID card, proof of the location of your mobile phone number, etc.; Wait for the investigation and processing of Railway 12306, usually within 15-30 working days; if the appeal is approved, you can reactivate your account.

How to solve the problem of Railway 12306 account being registered by others

If your Railway 12306 account is registered by others, Please take the following steps to solve the problem:

1. Confirm that the account is registered

• Log in to the Railway 12306 official website or APP and try to log in with your ID number and password .
• If it shows that the account does not exist or the password is wrong, it is likely that your account has been registered by someone else.

2. Submit a complaint

• Call the railway 12306 customer service hotline 95105105 and explain the situation of the account being registered.
• Prepare your ID number, name, registered mobile phone number and other relevant information.
• Customer service staff will submit an appeal for you and inform you of the time limit for acceptance.

3. Submit evidence

• In order to prove your identity, you need to submit the following evidence:

  • IDCopy
  • Proof of where the registered mobile phone number belongs (such as phone bill list)
  • Other evidence that can prove that the account belongs to you (such as train ticket purchase record)

4. Waiting for processing

• Railway 12306 will investigate and verify your complaint.
• Based on the results of the investigation, a decision will be made as to whether to reassign your account.
• The processing time is usually 15-30 working days.

5. Reactivate the account

• If your appeal is approved, Railway 12306 will reassign the account to you.
• You will receive a text message notification and can log in to your account again.

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