How to get a refund if the Douyin recharge phone bill does not arrive?

If the Douyin recharge phone bill is not received, you can get a refund through the following steps: Contact Douyin customer service: Open the App, select "Customer Service Center", enter "Recharge Phone Bill" and click "No result, talk to customer service". Provide recharge information: Provide order number, amount, time and other information, as well as operation screenshots or payment vouchers. Apply for a refund: Explain the non-receipt situation to customer service and submit a refund application. After verification by customer service, it will take 3-5 working days to arrive.

How to get a refund if the Douyin recharge phone bill does not arrive?

Step 1: Contact Douyin customer service

• Open Douyin App, click "Me" in the lower right corner, and then select "Customer Service Center" .
• Enter "recharge phone bill" and click "Search" or "No results, talk to customer service".

Step 2: Provide recharge information

• Provide customer service with the recharge order number, recharge amount, recharge time and other information.
• Provide operation screenshots or payment vouchers (such as bank transfer records).

Step 3: Apply for a refund

• #Explain to customer service the situation that the phone bill has not been credited, and submit a refund application.
• Customer service will verify the recharge record and process the refund based on the actual situation.
• Refunds usually take 3-5 working days to arrive.

Note:

• If the recharge amount is wrong or you want to change the recharge number, please contact Douyin customer service to apply for correction or cancel the recharge.
• If the account has not been received more than 24 hours after recharging, please contact customer service in time to apply for a refund.
• Douyin customer service will usually reply during working hours, please wait patiently.

The above is the detailed content of How to get a refund if the Douyin recharge phone bill does not arrive?. For more information, please follow other related articles on the PHP Chinese website!