How long does it take for the national 12315 platform to accept complaints? What is the process after the 12315 report is filed?

How long does it take for the National 12315 Platform to accept a complaint? What is the processing process after the 12315 report is filed? Want to know about the related issues about 12315 Platform complaints and reports? Today, we will introduce to you how long it takes for the National 12315 Platform to file a complaint. Can be accepted and the processing process after the 12315 report is filed. In this modern society, it is very important to safeguard your rights and interests. The 12315 platform is a very good channel that can help everyone protect their rights and interests. Below, let’s take a look at this information.

12315The processing process after the report is filed

1. 12315 Platform Complaint Post-Handling Procedure

Complainant: Consumers complain to the industrial and commercial administration department through letters, faxes, text messages, email 12315 website or go to the industrial and commercial department, explaining the complaints and reasons.

Requirements for the industrial and commercial department to accept complaints: If the consumer complaint meets the requirements, the staff of the industrial and commercial administrative department will accept the complaint and record the relevant information within seven working days.

3. If the consumer parties agree to mediate within sixty days, the industrial and commercial administration department will organize the mediation and inform the parties of the time, location, mediator, etc. of the mediation. After the parties reach mediation, the industrial and commercial administrative department will make a mediation plan Book and file.

2. What is 12315

"12315" consumer complaint reporting hotline and national Internet platform. On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone number nationwide to handle consumer complaints and reports.

In daily life, if you purchase goods or goods and have a dispute with the merchant, you should file a complaint with the 12315 consumer platform. If the platform accepts the complaint, it will conduct a series of necessary work processes such as verification, investigation, evidence collection, etc., and then organize the two parties to reconcile or mediate. If mediation fails, an arbitration committee can also be invited to arbitrate. This is the process of processing.

Legal basis:

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 36

Consumer associations and other consumer organizations are social organizations established in accordance with the law to conduct social supervision of goods and services and protect the legitimate rights and interests of consumers.

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