What should I do if my railway 12306 mobile phone number is registered by someone else?

If you find that the 12306 mobile phone number has been registered by others: 1. Call the customer service hotline 12306; 2. Provide identity certificates such as ID card and household register; 3. Fill in the application form; 4. Submit the application; 5. Wait for processing. It usually takes 5-7 working days; 6. Result notification.

12306 My mobile phone number is registered by someone else: What should I do?

Answer to the question:

If you find that the 12306 mobile phone number has been registered by others, you need to take the following steps immediately:

Detailed answer :

1. Call 12306 customer service hotline:

Call the official customer service hotline 12306, explain the situation to the customer service staff and provide your identity information authenticating.

2. Provide relevant proofs:

Prepare your ID card, household register and other identity certificates, as well as your commonly used mobile phone number and verification code . Customer service staff will use this information to verify your identity.

3. Fill in the application form:

Fill out an application form according to the instructions of the customer service staff. Explain your situation and provide relevant evidence.

4. Submit application:

Send the completed application form back to the designated address or submit it to customer service staff through other methods.

5. Waiting for processing:

After submitting the application, the railway department will verify your situation. It usually takes 5-7 business days to process.

6. Result notification:

After the verification is completed, the railway department will notify you of the processing results via text message or phone call. If verified, your mobile phone number will be deregistered by others.

Note:

• Discover and take action in time. Delay increases the risk of not getting your phone number back.
• Provide accurate and complete information. False or incomplete information may affect the progress of processing.
• Save relevant certificates. After the processing is completed, the relevant information can be used as evidence for your rights protection.
• Protect personal information. Avoid giving out your personal information to strangers or websites.

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