The timely rate of complaint handling did not meet the standard, and companies such as MiHoYo were named by the Ministry of Industry and Information Technology

According to the "Industry Information WeChat News" news on the 31st, in the fourth quarter of 2023, among the complaints received by Internet users on the Internet Information Service Complaint Platform, complaints about service functions accounted for 47.7%, and complaints about customer service channels accounted for 25.6% , personal information protection complaints accounted for 12.9%, and other complaints accounted for 13.8%. Among the 175 Internet companies connected to the platform, 4 companies including MiHoYo did not meet the relevant requirements in timely handling of complaints. The Ministry of Industry and Information Technology has urged relevant companies to properly handle the problems reported by users.

As soon as this incident came out, many players connected it with the "Three Entangled Fate" incident that took off some time ago, resulting in hot comments on related topics. Continuously.

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