China Mobile's family photo album service has stopped running, leaving users unable to access their data

According to business strategy adjustments, China Mobile’s Hejiaqin Photo Album service (also known as Hejiaqin Photo Album) has ceased operations early this morning. Although the photo album service is stopped, the Hejia Qinzhu app and its smart home features will continue to operate normally.

Users will no longer be able to access personal data previously stored in the Hejiaqin album, such as photos, videos, audios and files. Therefore, users need to consider additional data storage and management solutions, including operations such as data migration and backup.

According to the editor’s understanding, since its launch in April 2019, Hejiaqin Photo Album has been very popular among users for its unique family sharing cloud storage function. The goal of the application is to create a convenient family digital content sharing platform so that family members can easily share and save precious memories in life.

During the service upgrade process, Hejiaqin Photo Album also launched a membership service to provide users with more storage space and upload and download permissions. The basic membership service is open to all users free of charge, provides up to 16GB of storage space, and supports a maximum file upload of 500MB at a time. Super members and exclusive members provide storage space of up to 2TB and 4TB at prices of 10 yuan and 15 yuan per month respectively, and support the maximum upload of 4GB files at a time.

Hejia Photo Album’s multi-terminal access and management functions are highly praised. Users can access and manage their data anytime, anywhere through Mobaihe TVs, mobile phones, computers and other devices. In addition, the application also supports real-time dynamic management of family members, allowing users to keep track of the latest updates about their family members at any time. However, due to the service outage, these convenient features will no longer be available.

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