How to reset Tmall Genie to factory state

When a problem occurs when using Tmall Genie, you need to restore the factory settings to solve it. However, many users do not know how to operate it, so here is a tutorial to see how to restore the factory settings on Tmall Genie.

How to restore factory settings in Tmall Elf:

1. First enter Tmall Elf, and then click "Elf Home" in the lower left corner.

2. Then select the model of your Tmall Elf.

3. Click "Restore Factory Settings" below.

4. Click "Restore Factory Settings" in the pop-up window.

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