Airlines adjust rules for ticket refunds and changes, Air China provides domestic no-reason refund coupons x 2

According to news from this site on January 6, China Southern Airlines and China Eastern Airlines have successively issued announcements on adjustments to the rules for ticket cancellations and changes. The changes in aircraft types have caused the flight to be unable to take place, flight changes have led to changes in the route, and flight stopover delays and other factors It will be included in the applicable scope of free refunds and changes for passenger tickets, and the rules for refunds and changes due to illness will be relaxed, effective from 0:00 on January 10, 2024, Beijing time.

China Southern Airlines has made the following adjustments:

Expand the scope of free ticket refunds and changes

Change the aircraft model so that you cannot Factors such as travel delays, flight stopover delays, airport transfers, force majeure, etc. are all included in the scope of free refund and change of tickets.

Relaxation of cancellation, cancellation and cancellation rules due to illness

1. Passengers who are unable to travel due to illness can apply for changes or refunds due to illness for domestic and international tickets held by China Southern Airlines.

2. The proof of cancellation due to illness will be adjusted to payment invoice or hospitalization deposit certificate (choose one of the two), and the scope of medical institutions recognized by China Southern Airlines will be expanded to include hospitals and affiliated medical institutions listed by the National Health Commission.

3. Accompanying persons who meet certain conditions can handle ticket refunds and changes with sick passengers, and the number is relaxed to 5 people (inclusive).

Adjust special scenario ticket processing rules

1. Protection for companions traveling alone due to flight changes, and involuntary protection for some segments of connecting tickets resulting in inability to connect subsequent flights , China Southern Airlines flight changes, involuntary endorsement and need to change back to China Southern Airlines flights and other special circumstances, the ticket can be changed a second time free of charge if certain conditions are met.

2. Further expand the scope of free refunds and corrections for incorrect operations. If the name, ID, voyage, date, cabin and other information are incorrectly filled in when purchasing a ticket, as well as misoperations leading to repeated ticket purchases, free refunds for incorrectly purchased tickets will be provided if certain conditions are met. If the ticket price is reduced after purchasing the ticket, you are allowed to re-purchase the ticket within 24 hours after purchasing the ticket, and the original ticket that meets certain conditions will be refunded free of charge.

Expand the scope of free ticket refunds and changes

Incorporate factors such as changes in aircraft type that cause you to be unable to travel, flight changes that result in changes in itinerary, flight stopover delays, etc., into the scope of free ticket refunds and changes. For force majeure factors such as airport transfers, natural disasters, and public safety reasons, please pay attention to the temporary announcements issued by China Eastern Airlines.

Relaxation of cancellation, cancellation and refund rules due to illness

1. Passengers who are unable to travel due to illness can apply for changes or refunds due to illness for domestic and international tickets held by China Eastern Airlines.

2. The medical institutions that issue certificates of withdrawal and change due to illness are limited to hospitals and affiliated medical institutions listed by the National Health Commission.

• National Health Commission Medical Institution

• Doctor’s Practice Registration Information

3. The number of accompanying passengers who can apply for ticket refund or change together with a sick passenger is relaxed to 5 people (inclusive).

Added refund rules for ticket price fluctuations

If the price of the ticket is reduced through the original ticket purchase channel after purchase, the same ticket purchase channel is allowed within 24 hours after purchase. If you purchase a new ticket, the original ticket that meets certain conditions will be refunded free of charge.

Added involuntary cancellation and change rules for non-consecutive tickets

For tickets purchased separately, which constitute continuous itineraries under certain conditions, when flights are abnormal , the refund and change handling fee can be waived.

If you purchase the wrong ticket through China Eastern Airlines’ official website, app, or mini-program online self-sales channels and meet certain conditions, you can get a free refund.

China Eastern Airlines’ official website, App, and mini-programs provide refund fee calculator functions.

China Eastern Airlines has also made changes to the voluntary change and cancellation rules in the "Domestic Tariff Usage Rules".

Added new flights before departure Free returns and changes beyond 30 days.

Directly registers each Air China mobile user Issue 2 domestic no-reason refund coupons, valid for 1 year. Domestic one-way and round-trip tickets starting with 999 purchased through the Air China App can be used for refunds through the App.

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