Are you considering adding free live chat functionality to your website? Do you want to provide personalized live chat support to improve your visitors' website experience? Do you want your forum members to chat with each other in real time?
Fortunately, there are free PHP scripts that can help. Free PHP live chat scripts come in all sizes and shapes. Almost all free PHP live chat scripts have basic functionality to set up a basic chat tool on your website.
What makes some free PHP live chat scripts stand out is that they offer enterprise-level features found in advanced live chat scripts. Some even offer free online help from PHP experts. These scripts are constantly updated, maintained, and improved by a volunteer community of open source enthusiasts.
The other category is cloud-based live chat scripts, run by companies that offer paid subscription plans. Some offer free plans with tons of features, so you may not need to upgrade to a paid monthly plan.
In addition to these free PHP live chat scripts, I also encourage you to check out some of the advanced live chat PHP scripts available on CodeCanyon. For a low-cost one-time payment, you can purchase these high-quality premium PHP live chat scripts with more features and better support from developers. Or you can even learn how to make your own live chat script using PHP!
With all this in mind, let’s take a look at seven free live chat plugins that will help you set up a live chat tool on your website.
Help Center Live is an open source, community-driven live chat and support system that allows you to provide a real-time live support or salesperson experience.
This chat app is built in PHP with MySQL backend and features unlimited operators, unlimited departments, unlimited users, unlimited chat sessions and chat transfers.
It has a Windows application plug-in that enables applications to be minimized to the Windows system tray. Other essential features include FAQs, trouble tickets, push web pages, and more.
The online documentation will be continuously updated because the project is always changing.
This is a fully responsive real-time messaging chat system using Laravel and Vue.js. You can install it on any Laravel project. It is multilingual and has an attractive dark theme interface.
Some features include:
With over 10,000 downloads, Live Chat Helper is used by banks, medical institutions, universities and gaming companies, where data protection is a top priority. This open source live support chat script comes with a long list of free, enterprise-grade features, including extensive third-party integrations.
You can have unlimited departments and unlimited operators who can chat with multiple customers at the same time and share screens to see what customers are seeing. It has LTR and RTL language support. You can upload and exchange files with just drag and drop. It also has visitor tracking across different subdomains.
The live chat assistant can be customized to meet any business needs without changing its core. It comes with extension hooks that allow third parties to integrate with some of the most popular mobile apps without coding. You can integrate it into:
This versatile live chat support script is constantly updated. Bugs can be fixed in days, not weeks or months. It comes with extensive documentation showing you how to use it.
If you are looking for a free PHP group chat script, then choose BlaB! ax. Built with AJAX and PHP, this group chat system is responsive on both front-end and admin and is fully resizable on all screens including low-end smartphones and tablets. It supports all modern browsers, including mobile browsers. You don't need additional plug-ins such as Flash, Java, or server modules.
It comes with a long list of features:
The latest version has been translated into 16 languages and supports MySQL/MariaDB database.
Wouldn't it be cool if you developed a chat box that could reply to customer messages on Facebook Messenger chat, Slack, WeChat, etc.? Well, you can do just that with BotMan: an open-source chatbot development framework for cross-platform chat and voice applications. BotMan is a free PHP framework that allows you to develop innovative bots for multiple messaging platforms. It comes with extensive documentation. This is the GitHub page.
PhpFreeChat is a completely free chat script. It can be easily embedded into your HTML code thanks to customizable jQuery modules. You can customize your chat using any of the four free themes it comes with. If you have CSS and/or LESS skills, you can customize it with your website identity.
The client part of PhpFreeChat is coded using JavaScript and the jQuery library. It is a jQuery plugin that you can install directly in the HTML code of your website. The plugin then communicates with the server part through AJAX requests.
The server part of PhpFreeChat is coded in PHP. The RESTful architecture used provides excellent modularity: the chat code does not mix with your website’s code. The server part allows you to retain client data in order to use it later - for example, for marketing or statistical purposes.
If you would like to contribute to the development of PhpFreeChat, you can do so on its GitHub repository.
LiveAdmin Lite is a free live customer support chat script that can be integrated into content management systems using ready-to-use plugins. You cannot change or alter the code while using this version. Additionally, a link to the LiveAdmin website must exist on the client side of the panel.
ShoutBox is a PHP chat box that integrates spam protection, multi-language support and multi-browser support. You can use it with or without a MySQL database. Free download for non-commercial use only.
WaterCooler Chat is a simple, easy-to-use flat file database, PHP and AJAX chat system that allows you to embed a chat container anywhere. It comes with a highly customizable 100% HTML and CSS theme so you can give your open chat interface your personal touch. Users can upload files and images in the chat room. You'll also find indispensable features like auditing tools, password-protected profiles, and anti-spam tools.
Best of all, it doesn't require a MySQL database or JavaScript framework.
If you are running a low volume website, PHP Atomchat is the perfect choice. This free multilingual PHP chat script requires no database. It also requires no registration or password. once! It works out of the box and is completely anonymous. It runs smoothly on all devices, browsers and platforms. You can find the source code on GitHub.
Live chat is an easy and convenient way for customers to contact you. Not only does it save time, but it also provides the instant answers they seek.
Live chat enhances their experience, which translates into customer loyalty as they feel happy and satisfied with your customer service.
That's not all - live chat improves communication, thereby increasing your sales. Live chat is cheap to install and easy to maintain.
A seamless live chat experience keeps your website visitors satisfied and more likely to become repeat customers. But running an efficient field support operation isn't easy. Mistakes can be made along the way, leading to missed opportunities that can severely damage your business.
Understanding the potential pitfalls and taking steps to avoid them will ensure your success. So, let’s look at the most common mistakes and how to correct them and keep your customers happy.
During peak hours, chat traffic is high. Whenever there is a sale, sale, or holiday, the peak cycle will be different. You want to avoid a situation where you're understaffed during peak chat traffic times and fully staffed during lower traffic times.
Fortunately, live chat scripts come with analytics that provide a wealth of data to help you predict peak traffic periods so that you can reallocate your customer support team based on those periods. Another solution is to have your team download a mobile app with real-time script support so they can handle queries on the go.
No chat invitation may cost you a lot of customers. Just because you have a click-to-chat button on your website doesn’t mean visitors will click it. In fact, these buttons may seem impersonal if they are not accompanied by a short message. Extending a friendly invitation to chat will encourage your visitors to get involved if they have any questions.
Live chat allows website visitors to receive instant customer service and personalized service. Asking visitors to fill out too many fields on a pre-chat form can be frustrating. You can avoid this error by simply collecting the user's name and email. Additionally, activating the visitor monitoring feature on your live chat system allows you to know their location and see what they are searching for. This helps you provide a personalized service.
When you rely too much on canned messages, you can end up sounding too robotic, impersonal, and lacking in relevance. Customers get annoyed when they keep receiving automated responses. They eventually left and never came back. Reduce reliance on canned responses, allowing you to provide direct, personalized service. But if you must use a canned message, personalize it in a way that sends a message directly to your visitors. So, if a visitor is searching for a specific item on the page, the message can mention what the visitor is looking for or even provide suggestions for similar products.
Even the most advanced live chat support technology can’t save a poorly trained customer support team. Training your team on how to use a live chat system and interact with customers can go a long way toward increasing your team's efficiency and business success.
The knowledge base allows customers to search and find answers to their questions on their own. It also allows personalized bots to find customer questions and provide the correct answers. A knowledge base is also perfect because resources can be used during unusual times. Just make sure your robot has enough coffee to stay awake at odd hours.
It’s easy to forget about your website’s customers or visitors once the issue is resolved. This is an opportunity to reach out and find out how they enjoy the product and introduce them to customized offers through the newsletter.
Free PHP scripts come in all sizes and shapes. Some have enterprise-level features while others have limited features that will get you started, but as your website traffic grows, you will be forced to change to a premium live chat script with advanced features.
Then you can explore thousands of the best and most useful PHP scripts ever created on CodeCanyon. For a low-cost one-time payment, you can purchase one of these high-quality PHP live chat scripts or PHP video chat scripts and provide personalized support to improve your visitors' website experience.
Learning is a continuous process. On Envato Tuts you'll find posts to help you learn PHP and more:
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