What to do if the mouse and keyboard suddenly fail at the same time

Solution to the sudden failure of the mouse and keyboard at the same time: 1. Check the physical connection to ensure that there is no problem with the physical connection of the mouse and keyboard; 2. Restart the computer; 3. Use shortcut keys to operate, and use the Windows key D key combination to switch Go to the desktop and use the Alt F4 key combination to close the current window; 4. Enter safe mode, restart the computer, and press the F8 key before the startup screen or Windows logo appears; 5. Update the driver; 6. Restore the system in safe mode; 7 , seek help from professional and technical personnel.

#The operating environment of this article: Windows 10 system, dell g3 computer.

The mouse and keyboard are one of the most commonly used input devices when we use computers. If the mouse and keyboard suddenly fail at the same time, it will cause us to be unable to operate the computer, affecting our work and life. Here are some possible solutions:

1. Check the physical connection: First, make sure there is no problem with the physical connection of the mouse and keyboard. Try reconnecting the mouse and keyboard, or plugging them into another available USB socket. If you are using a wireless mouse and keyboard, you can try replacing the batteries.

2. Restart your computer: Sometimes, restarting your computer can resolve temporary hardware issues. Click the "Start" menu and select "Restart" or press the power button to restart the computer.

3. Use shortcut keys: If the keyboard does not work properly, you can try to use some common shortcut keys of the Windows operating system to complete some basic operations. For example, use the Windows key D key combination to switch to the desktop; use the Alt F4 key combination to close the current window.

4. Enter safe mode: If the mouse and keyboard still cannot be used after starting the computer, you can try entering safe mode. After restarting the computer, press the F8 key before the startup screen or Windows logo appears to enter the advanced startup options. Select "Safe Mode" and press Enter to enter the system. In safe mode, the mouse and keyboard may work normally.

5. Update drivers: If the mouse and keyboard still don't work properly, it may be due to outdated or damaged drivers. You can try updating the mouse and keyboard drivers to resolve the issue. Drivers can be updated through Device Manager. Right-click My Computer (or This PC), select Properties, and then select Device Manager. Find the mouse and keyboard options in the Device Manager window, right-click and select Update Driver.

6. Restore the system in safe mode: If none of the above methods can solve the problem, you can try to restore the system in safe mode. After entering safe mode, click the "Start" menu and select "All Programs" - "System Tools" - "System Restore". Select a previously working system restore point and follow the instructions of the System Recovery Wizard.

7. Seek professional help: If none of the above methods can solve the problem, it is recommended to seek help from professional technicians. They can determine the source of the problem through deeper diagnostics and provide appropriate solutions.

Summary

When the mouse and keyboard suddenly fail at the same time, we can try to check the physical connection, restart the computer, use shortcut keys, enter safe mode, and update the driver Or perform system recovery and other methods to solve the problem. If none of the above methods work, it is recommended to seek professional help.

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