How to restore normal printing when the printer stops printing

How to restore normal printing after the printer stops printing: 1. Check the ink cartridge and paper inlet; 2. If it prompts that the document is suspended, it cannot be printed; 3. If the printer displays an exclamation mark, there is a problem with the driver.

#Recently, I have received reports from many friends that the printer suddenly failed to print when printing files. How to restore normal use when encountering such a problem? Today I will teach you a 3-step simple troubleshooting method to quickly solve the problem of the printer suddenly not being able to print.

Step one: Check the ink cartridge and paper inlet

If the printer suddenly fails to print after replacing the ink cartridge, there is a high probability that there is something wrong with the printer cartridge. Check whether it is used. If there are fake ink cartridges or incompatible ink cartridges, both of them will make the printer unable to recognize and print.

If the problem is not with the ink cartridge, you should first check whether there is a paper jam.

1. Check the paper feeding area of ​​the printer to see if the paper has been used up, placed correctly or affects the paper feeding;

2. Check whether there is paper jam or foreign matter inside the printer that causes jamming and cannot print. .

If there is no problem with the ink cartridge and paper inlet, follow the steps below to continue troubleshooting.

Step 2: If you are prompted that the document is suspended and cannot be printed

It is prompted that the document is suspended and you need to recheck the connection between the printer and the computer. Under Win10 system, click [Start] → [Settings] → [Devices] → [Printers and Scanners] to check the connection status of the printer and computer. If the connection status is abnormal, click [Delete Device] and then click [Add Printer and Scanner] Just add it again. If the printer is connected via USB, just plug the USB into the computer again.

If there is no problem with the connection, it may be that the printer has been on standby for a long time and failed to wake up. You can try to turn off the printer, then turn it on again and try to print.

Step 3: An exclamation mark appears on the printer, and there is a problem with the driver

If the above problems are not found during the troubleshooting, it is most likely that the driver is abnormal. It is recommended to use Driver Life to download the corresponding driver software. Driver Life It will automatically detect the specific model of the printer connected to the computer and match the most appropriate driver version. After downloading and installing, restarting the computer can solve the problem.

①Download the driver life software, click [Driver Management] - [Scan Now].

②After the scan is completed, select the recommended updated printer driver.

③After downloading, installing and restarting, set the printer with the updated driver as the default printer and it can be used normally.

After solving the problem, don’t forget to print a file to test whether the printer is back to normal. Warm reminder: If the above three steps cannot restore the printer to normal use, you may encounter complex situations such as waste ink explosion and print head clogging. These faults cannot be solved by friends. It is recommended to seek help from professional technicians.

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