Tencent's AI psychological counseling patent from the Chinese Academy of Sciences has been authorized. Can a more human-like robot do the work of a psychological counselor?

According to Tianyancha information, on June 6, the patent "A psychological counseling/conversation system and method based on artificial intelligence" applied by the Institute of Psychology of the Chinese Academy of Sciences and Tencent Technology (Shenzhen) Co., Ltd. was authorized. The patent Applications are due from June 6, 2020. Currently, the Institute of Psychology of the Chinese Academy of Sciences has an invention patent for “a method and system for empowering machines with artificial intelligence learning based on psychological knowledge” that is in the substantive review stage.

The abstract of this invention patent briefly introduces the invention, indicating that the invention system includes an input module, a language analysis module, a logic tree dialogue module, a prediction database, and a summary and feedback module. The input module collects user session input; it performs intention analysis on user session input by using the psychological knowledge graph module and the multi-round dialogue management module; the input module and the language analysis module iterate in human-computer interaction, and manage multiple rounds through the multi-round dialogue management module The relationship between conversations; the language analysis module follows the logical flow of the intelligent psychological counseling logic tree and analyzes the user's conversation intentions, and organizes and guides the user in the logical direction of multiple rounds of conversations under the management of the multi-round conversation management module; combines the robot and the user Conversation information between users, feedback and output information related to users’ psychological and emotional problems during the conversation, and formulate psychological intervention plans.

Simply put, this kind of psychological counseling conversation system based on artificial intelligence can make users feel closer to talking to a real psychological counselor. By talking to the artificial intelligence robot, the user can get psychological counseling suggestions and Corresponding psychological intervention program.

Previously, some netizens tried to consult Chatgpt for psychological problems. Although Chatgpt would give some suggestions, they would also answer clearly: "No, I cannot replace your psychological counselor. I can provide some suggestions, but I cannot replace professional psychological counselors. Perhaps we need to think critically about whether this artificial intelligence system targeting psychological counseling sessions can better perform the work of psychological counselors.

Unlike human psychological counselors, AI psychological counselors can be online 24/7 and respond quickly to users anytime and anywhere. Based on this characteristic, Zhang Wen, a national second-level psychological counselor, believes that AI may be What can be applied to psychological counseling work is that "psychological problems are situational and time-sensitive, and AI that is always online is a very efficient auxiliary application tool." Zhang Wen pointed out, especially in the preliminary work of psychological counseling. , AI's information analysis, sorting and output of users' real-time psychological and emotional conditions can actually help psychological counselors to designate more targeted psychological intervention plans; on the other hand, AI psychological counselors are not a problem for the public. A simple and convenient tool to solve simple psychological problems. "For some problems that can be programmed and linear, or simple problems that do not require too many emotional factors, I think AI is completely capable."

However, no matter how carefully the artificial intelligence program is written, the work of psychological counselors will not be easily replaced by AI. The relationship between psychological counselors and patients is not a simple question and answer, and psychological counselors are not simply Just answer the questions, but the counselor himself needs to sensitively capture the patient's emotional changes. "In psychological counseling, good counseling and treatment effects are inseparable from the establishment of a stable and safe relationship between the counselor and the client. Emotions and temperature are difficult for AI to achieve."

There are many people with mental health problems, but there are even more people who have never entered a psychological consultation room. On the one hand, they avoid medical treatment, and on the other hand, they are worried about costs. AI that has certain professionalism and is relatively cheaper may be able to It has become another choice for the public. Conversation with robots can also reduce to a certain extent the uneasiness and restraint that users feel when talking to strangers. However, Zhang Wen believes that choosing AI for psychological counseling still requires caution, not only because of Considering cost, privacy, security and other aspects, if the judgment of AI data is not appropriate enough, it will not only not help the patient, but may aggravate the harm. "Improper data judgment may give patients negative psychological implications and instead make them feel Anxiety, worry, fear and other negative emotions are not conducive to solving psychological problems."

Yangzi Evening News/Ziniu News reporter Shen Zhao

Proofreading by Sheng Yuanyuan

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