Ministry of Industry and Information Technology: In Q2 2024, the pass rate of random inspections of existing apps increased by 8.4% year-on-year, and the average download rate of 5G mobile phones was 131Mbps

According to news on August 1, the Ministry of Industry and Information Technology today announced the situation of telecommunications services in the second quarter of 2024. The announcement will focus on the key work of telecommunications services, complaints and appeals from telecommunications users, work requirements and service tips. Quality-related situations were introduced. In the second quarter of 2024, the Ministry of Industry and Information Technology continued to improve the facilitation level of telecommunications business processing. Online business processing accounted for more than 90%, and video customer service services exceeded 19 million people; it released 135 excellent cases of new digital services to promote personalized and digital services. Differentiated, quality and high-quality supply; issued the "Notice on Carrying out the 2024 "Digital Aging-friendly China Tour"" to guide 2,792 websites and apps closely related to the lives of the elderly and disabled people to complete aging-friendly and barrier-free transformation , the "one-click call-in manual customer service" senior care line has served a total of 490 million people, and digital care for the elderly has been further promoted. In addition, the Ministry of Industry and Information Technology organized the formulation of 10 standards including the "Guidelines for Classification and Grading of Generative Artificial Intelligence Products and Services" to guide artificial intelligence technology to serve the people's production and life; it strengthened problem rectification, organized App technology testing, and notified 96 apps that had violations of user rights and interests. App to continuously purify the service environment. App stores were urged to strengthen on-shelf inspections, and the pass rate of on-shelf App sampling increased by 8.4% year-on-year in the second quarter; risk prevention was strengthened, and more than 200 app development and management risk clues and 79 risk SDKs were verified and dealt with to enhance security protection capabilities. Telecom services have also launched a new "Do Not Disturb SMS" service and vigorously promoted the "Do Not Disturb Calls" service, providing a total of 65.3 billion anti-harassment services to 710 million users. The Ministry of Industry and Information Technology conducts user satisfaction index evaluation on six types of Internet information services, including online video, instant messaging, network disk services, map navigation, application stores, and information information. Among them, map navigation services continue to rank high, and other services are generally stable. Data shows that the average file download rate for 5G mobile phone users is 131Mbps, the average first package delay for fixed broadband users accessing websites is 0.07 seconds, and the average first playback delay for watching videos is 0.29 seconds. The service quality has been further improved and the user experience is excellent. Attached are the complaints and appeals of telecommunications users: (1) Complaints of telecommunications users In the second quarter of 2024, among the complaints of telecommunications users nationwide, complaints involving service disputes accounted for 34.3%, and complaints involving marketing, charging, and tariff disputes accounted for 49%. Complaints involving network and security accounted for 16.7%. Telecom user complaint acceptance agencies at all levels handle and mediate user complaints in accordance with the relevant provisions of the "Telecommunications User Complaint Handling Measures", effectively safeguarding the legitimate rights and interests of telecom users.

▲Telecom user complaints
(2) Internet information service complaints
In the second quarter of 2024, the Internet information service complaint platformreceived complaints from Internet users, service function complaints accounted for 48%, and customer service channels Complaints about personal information accounted for 22.2%, complaints about personal information protection accounted for 16.7%, and complaints about other types accounted for 13.1%.

Among the 176 Internet companies connected to the platform, Guangdong Great Wall Broadband and other 7 companies have a low rate of timely handling of complaints. The Ministry of Industry and Information Technology has urged relevant companies to properly handle the issues reported by users.

▲ Complaints about Internet information services

(3) Complaints about bad mobile applications and unsolicited commercial electronic information

Second quarter of 2024:

1. Valid complaints about bad mobile applications:

   • Network security issues : 47.7%
   • Personal information and permission issues: 29.6%
   • Information security issues: 22.7%
2. Industry self-discipline: The Internet Society of China jointly removed 174 bad mobile apps from app stores and security testing vendors.

   

   Bad mobile application complaints

In the second quarter of 2024, among the complaints from non-solicited commercial electronic information users:

1. Financial complaints accounted for 62.6%, involving debt collection, loan and financial management promotion, etc.
2. Retail sales complaints accounted for 6.4%.
3. Insurance sales complaints accounted for 2.6%.
4. Education and training complaints accounted for 2.1%.
5. Other complaints accounted for 26.3%.

The Ministry of Industry and Information Technology has urged relevant companies to verify and handle relevant clues, and will transfer clues involving source marketing issues to relevant industry authorities for processing.

The above is the detailed content of Ministry of Industry and Information Technology: In Q2 2024, the pass rate of random inspections of existing apps increased by 8.4% year-on-year, and the average download rate of 5G mobile phones was 131Mbps. For more information, please follow other related articles on the PHP Chinese website!