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Ouyiokex does not display assets

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Release: 2024-07-25 19:10:01
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The reasons and solutions for assets not being displayed on OKEx: Network connection problems: check the Internet connection, or contact customer service; asset freeze: contact customer service to understand the reason and provide relevant information; account mismatch: confirm and log in to the correct account; platform Maintenance: Wait for completion or check the official announcement; Technical failure: Wait for resolution or contact customer service.

Ouyiokex does not display assets

OKEx does not display assets: reasons and solutions

For OKEx users, if they cannot see their assets on the platform, they may feel very worried. This can happen for a variety of reasons, and we'll explore these reasons and their solutions below.

Cause 1: Network connection problem

Unstable or interrupted network connection will cause asset loading failure.

Solution:

  • Check your internet connection to make sure it is stable.
  • Try refreshing the page or closing and reopening the browser.
  • If the problem persists, please contact OKEx customer service.

Reason 2: Asset Freezing

Due to security issues or violations of platform rules, OKEx may freeze users’ assets.

Solution:

  • Contact OKEx customer service to learn the reason for asset freeze.
  • Follow the customer service instructions and provide relevant documents or information to prove your identity and legality.
  • Complete account verification or other requirements according to customer service instructions.

Cause 3: Account mismatch

If you log in with the wrong account, you will not be able to see your real assets.

Solution:

  • Make sure you are logging in with the correct email address or mobile phone number.
  • Check whether you have multiple OKEx accounts and are logged in to the correct account.
  • Reset your password if necessary.

Cause 4: Platform maintenance or upgrade

During platform maintenance or upgrade, asset display may be affected.

Solution:

  • Wait for platform maintenance or upgrade to be completed.
  • Check OKEx’s official announcement or social media channels for updates.

Cause 5: Technical glitch

Sometimes, assets may not display correctly due to technical glitches.

Solution:

  • Waiting for OKEx to resolve the technical glitch.
  • Contact OKEx customer service to report the problem.

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