How to lift the freeze on Eureka Exchange

Trading cannot be performed after the Eureka Exchange account is frozen. The steps to unfreeze are as follows: 1. Understand the reason for the freeze. 2. Resolve the issue based on the cause (such as authentication or suspicious activity). 3. Submit an appeal (provide account ID, reason for freezing, resolution measures and supporting documents). 4. Wait patiently for processing. 5. The account will be unfrozen after the appeal is approved.

How to Unfreeze Ethereum Exchange

When your Ethereum Exchange account is frozen, you cannot perform any trading activities, such as deposits, withdrawals or transactions. The following are the steps to unfreeze:

1. Understand the reason for freezing

First of all, you need to understand the reason why the account was frozen. This can be done by contacting OYI customer support or checking for email notifications. Common reasons include authentication issues, suspicious activity, or terms violations.

2. Solve the cause of freezing

Depending on the cause of freezing, you need to take corresponding measures to solve the problem. For example, if you need to authenticate, you will need to provide the required documentation. If you are involved in suspicious activity, you will need to provide evidence to prove your innocence.

3. Submit an appeal

Once you have solved the reason for the freeze, please submit an appeal to Oex through the following methods:

• Submit a ticket on the Oex website: https://www.okex.com/support /hc/en-us/requests/new
• Send an email to support@okex.com

In the appeal, please provide the following information:

• Account ID
• Reason for freezing
• The resolution measures you have taken
• Any supporting documents (such as identity verification documents)

4. Wait patiently for processing

After OYI receives your appeal, it will review it and make a decision. Processing times may vary depending on the number and complexity of appeals.

5. Account Unfreezing

If your appeal is approved, your account will be unfrozen and you can resume trading activities.

Tip:

• Before submitting an appeal, please make sure you have resolved the reason for the freeze.
• Provide as much information and evidence as possible to help OUYI process your request quickly.
• Wait patiently for processing and provide supplementary information when needed.

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