Alibaba Health responds to a large pharmacy's overseas stores suspected of selling counterfeit products: All products are imported from the United States to ensure regularity and legality

According to news from this website on July 4, a consumer said that he purchased 2 boxes of the American Jeunesse brand Peiquan Jinghua Nutritional Oral Liquid at the Tmall Ali Health Pharmacy Overseas Store during June 18. However, upon arrival, he found that the outer packaging of the product was There was no "intelligent anti-counterfeiting traceability code" posted, so I expressed doubts about Ali Health Pharmacy, believing that the taste and packaging of its products were different from those I had previously purchased on the official website. I suspected that I had bought fake products, and applied for a return and refund, but was rejected. . In response to this, Alibaba Health responded to Sina Technology and said: It has contacted consumers as soon as possible to confirm the specific situation and completed communication with the American Jeunesse brand. It has been confirmed that all American Jeunesse brand products sold in Alibaba Health Pharmacy are original imported products from the American brand, ensuring the formality and legality of the products.

Regarding the issue of “no smart anti-counterfeiting marks”, Alibaba Health stated that none of the products imported from the Jeunesse brand in the United States do not have smart anti-counterfeiting marks. The “smart anti-counterfeiting marks” mentioned by The Paper are a spontaneous act by a domestic supplier, which is inconsistent with The brand has nothing to do with it, and the official website of the American brand does not mention any relevant instructions for "intelligent anti-counterfeiting marks".

Alibaba Health Pharmacy can provide consumers and supervisory media with formal procurement certification documents issued by the brand on demand, ensuring clear sources and direct supply of goods. At the same time, Alibaba Health can cooperate and provide the official contact information of the American Jeunesse brand to help confirm that the Jeunesse products purchased by our company are imported with original packaging and directly supplied by the brand.

It is worth mentioning that the American Jeunesse licensee Shanghai Jianishi Commercial Co., Ltd. responded to The Paper that there are indeed many fakes of Peiquan Jinghua Nutritional Oral Liquid in mainland China. Since March 2023, American Jeunesse has All Sri Lankan products sold in the Chinese market have implemented "intelligent anti-counterfeiting labels".

This website has informed us that this Jeunesse Reserve Peiquan Jinghua Nutritional Oral Liquid is still on sale at Ali Health Pharmacy’s overseas stores. The product page shows that the product is shipped from the No. 1 Bonded Warehouse in Wujiang, Suzhou, and promises that it is “100% authentic, and we will compensate you 10% for any fakes.”

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