Does your Microsoft Surface laptop fail to boot up instead of showing a battery icon? If you are troubled by the problem that the Surface shows battery symbol on screen and won’t go away, this post from MiniTool might help you with some feasible methods.
It seems that the black screen with a battery icon on Surface laptops is a common issue. Most users experience this issue unexpectedly even if their laptops work well last day. Here is a real case:
Surface Pro stuck on the battery screen?
Surface Pro 6th Gen died last night, I put it on the charger and went to bed. Today I opened it up and am met with this screen. The charger light is on, but no buttons will make it change. Any tips or ideas?reddit.com
From answers.microsoft.com
Here are some basic methods for you to resolve the Microsoft Surface battery symbol on screen issue. Before delving into the following methods, you should first remove all the connected removable devices. Sometimes, device interference may affect the normal performance of your laptop.
Typically, the battery icon appears due to the low battery of your laptop. In this case, you can plug in the charger to see if the battery icon disappears. You should check whether the charge light is on. If yes, it means your Surface laptop is on charge. Otherwise, the problem might happen to the charger or the battery. You need to use another charger to have a try.
If the Surface shows battery symbol on screen still here, you can move on to the next method.
According to plenty of Surface users, doing a hard reset helps resolve the issue. Doing a hard reset means clearing information from the computer’s memory, which helps to resolve issues such as the operating system not responding, black screen, software freezing, etc. Different from the factory reset, a hard reset does not affect your individual information.
You should disconnect the charger and remove the battery from your laptop. Afterward, press and hold the Power button for about 30 seconds to drain out the power. Now, you can insert the battery into the laptop and connect the charger. Press the Power button to start the laptop to check if the operation resolves your issue.
If Surface Pro won’t power on with battery icon after trying the above methods, you can try to replace the battery on your laptop. Alternatively, you can connect with the support team of Microsoft Surface to seek professional help.
You are highly advised to check your files after resolving the black screen with a battery icon on Surface issue. If you are unable to resolve this issue still, please rescue your files from the Surface laptop as soon as possible to avoid data loss.
MiniTool Power Data Recovery is an optimal selection for you to recover files from the Surface laptop no matter when you have lost files or in the Surface unbootable situation. You can get the free edition to detect the drive and check if the wanted files can be found.
Step 1. Launch the software and choose the target partition to scan in the main interface.
Step 2. Wait for the scan process to complete. Here are several features you can utilize to quickly pinpoint the wanted files, such as Filter, Type, Search, and Preview.
Step 3. Tick the files you want to restore and click Save to choose a new destination to restore those files.
When the Surface shows battery symbol on screen, you are unable to access programs and files on the laptop. This post gives you some basic suggestions to resolve the issue and a tip to safeguard your data if necessary.
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