The front-end is a mobile APP. When customers have questions and provide feedback, the back-end administrator can receive the feedback and respond.
The project is developed based on thinkphp v3.2.
Above picture -- front-end feedback
Above picture -- Administrators can receive feedback information and reply or delete it.
Currently, only one message form has been designed. User feedback information will be recorded in this form, and background feedback records are also found from this form.
Now the message function has been implemented, but I don’t know how to implement the reply function, I don’t know where to start with the PHP code, and I don’t know how to design the table.
Please enlighten me!
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Create another table and then connect it with the primary and foreign keys. Of course, it doesn’t matter if you don’t connect it. You can write your own method to query the reply data.
First, it is best not to design it in the same table as the feedback information table.
Second, it is best to add an additional field status to your feedback form to indicate whether the message has been replied to.
Feedback form design
id[int(11)]Primary key
suggest_id[int(11)]Feedback form id
aid[int(11)]Feedback person id
content[text]Feedback information
isuseful[enum(0,1) )] Whether useful 0 No 1 No
time [int(11)] Reply time
isread[enum(0,1)] Whether it has been read
rbtime[int(11)] Feedback time, feedback whether this reply message is useful
When feedback information enters the background, the operator can click the reply button to reply to the corresponding information. When the operator clicks send, all relevant reply data is saved to the database. And update the status of the feedback form so that the feedback information cannot be written again. At this point, the background operations have been completed. But it is important that the main user knows that there is a feedback information form to prompt after entering the app, and your feedback information has the latest reply. This requires writing the relevant information into the push table or push queue after writing the reply data to the database. After the user enters the interface, he or she can see the latest record prompt. Of course, after users read the relevant reply information, they can choose whether the reply information is helpful to them, etc. . .