How many complaints will each telecom operator receive on March 15?

The Central Economic Work Conference that concluded at the end of last year pointed out that my country’s economic development has entered a new era, shifting from a stage of high-speed growth to a stage of high-quality development, and consumer life will also usher in an upgrade.

"Quality Consumption, Better Life" has become the theme of the 2018 Consumer Rights Protection Year determined by the China Consumers Association. On the way to pursue quality consumption, you must have encountered a lot of troubles, but there is no way to complain.

On the occasion of the annual "3.15 International Consumer Rights Day", China Net Finance has specially planned the "315 Tucao Conference-Quality Consumption and a Better Life". If you want to make a consumer complaint? Then come boldly Vomit! Hurry up and participate and spit out the "grooves" that bother you in daily consumption.

Premier Li Keqiang stated in his government work report at this year’s Two Sessions that “roaming fees for traffic will be abolished and mobile network traffic rates will be reduced by at least 30% within the year.” This is undoubtedly a major benefit for consumers. In fact, China's telecom operators have also worked hard to reduce prices and increase speeds in recent years. However, both public users and the media always have some dissatisfaction or doubts about them, such as sky-high traffic fees, zero traffic, overlord clauses, etc. Therefore, when it comes to Operators, everyone always has endless things to complain about.

The hidden charge of "Shadow Service"

According to a report by Xinlan.com on January 31 this year, the reporter was informed by the staff after changing the phone bill package at a mobile business hall in Tianjin The new package is bundled with a service called "Rider Assistant", which costs 10 yuan per month. You need to call the manual desk to cancel. The reporter immediately called 10086 mobile customer service number to cancel the operation, but unexpectedly discovered that this service had been activated before and charges were deducted. The mobile customer service staff informed that the business opened by the reporter was not handled in the business hall, but through a form called "outbound call" (i.e. telemarketing). Relevant staff of Tianjin Mobile revealed that the staff introduced the speech very quickly, and the reporter did not inquire about the business content, but just said "ok" or "yes" when asked. However, when the reporter questioned whether the call recording might be fraudulent and asked Tianjin Mobile for the call recording, the relevant staff of China Mobile refused to provide it on the grounds that it involved "personal privacy" confidentiality.

The "Telecommunications Regulations of the People's Republic of China" stipulates that if telecommunications users have objections to the payment of local telephone charges, telecommunications business operators shall provide the basis for local telephone charges free of charge at the request of telecommunications users, and shall be obliged to take necessary measures to assist Telecom users find out why.

Liu Junhai, a professor at the Law School of Renmin University of China, told China Net Finance that consumers have the right to know and therefore have the right to request telecom operators to provide call recordings. The provision of recordings by telecom operators can also help eliminate misunderstandings and resolve disputes. dispute.

Trough 2 The "unlimited traffic" routine is deep

The three major domestic operators launched "unlimited traffic" packages one after another last year. However, the "unlimited traffic" service that seems to be about to become the standard for users has many hidden tricks. According to a report by Beijing Business Daily in February last year, Mr. Chen, a Beijing Unicom user, told reporters that after applying for China Unicom's "unlimited traffic" service, he could only enjoy high-speed Internet access in the local area of ​​Beijing. He would not be able to enjoy "unlimited traffic" when leaving Beijing and entering Hebei Province. At the same time, Mr. Chen revealed that when the package applied for by the user exceeds the prescribed traffic amount, the speed will be limited and the Internet experience will be extremely poor.

Liu Junhai, a professor at the Law School of Renmin University of China, told China Net Finance that operators should clearly and accurately inform consumers in the relevant introduction of the package under what circumstances the network speed will slow down and what restrictions there are. , otherwise it will harm consumers’ right to know and fair trade.

Some analysts believe that under the trend of declining voice services and rising data services, it may be more beneficial to the people if operators can make more user-friendly settings in 4G traffic tariffs, such as canceling the domestic service included in the package. The upper limit of the threshold of traffic, for example, is more reasonable in terms of package tariff levels and traffic overlay package settings, such as making user traffic usage details more transparent, etc.

As ordinary consumers, what do you want to say about operators? You might as well say it quickly!