Douyin recharge and Doucoin cannot be directly refunded, and you need to apply through official channels: 1. Contact customer service; 2. Fill out the refund application form; 3. Submit the application, and refunds can only be made if the conditions are met.
Refund Guide for Douyin Recharge and Doucoin
How to Refund Douyin Recharge and Doucoin ?
Douyin recharged Douyin coins generally cannot be refunded directly, and special applications can only be made through official channels.
How to apply for a refund?
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Contact Douyin customer service:
- Open the Douyin App and click "Me" in the lower right corner -> "Settings"->"Customer Service Center" and ask customer service for refund assistance.
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Fill in the refund application form:
- Customer service will provide a refund application form, which requires filling in personal information, Recharge records, refund reasons and other information.
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Submit application:
- After carefully checking that the information filled in is correct, click Submit Application.
Refund conditions:
- No coins have been consumed after recharge;
- Recharge time Within 30 days;
- It is a mistaken recharge or special situation;
- Douyin official will review the refund application as appropriate according to the specific situation.
Review time:
- Douyin official will review the refund application as soon as possible, usually within 1-3 working days.
Warm reminder:
- It is recommended to carefully check the recharge amount before recharging to avoid mistaken recharging.
- Douyin official has a strict review mechanism for refund applications, and applications that do not meet the conditions will not be approved.
- Refund applications after mistaken recharge require providing proof of recharge time, order number and other information.
- Under special circumstances, Douyin customer service may have the right to refuse a refund application, please understand.
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