Fix: Error code 0x80070490 in Mail and Calendar apps in Windows 11, 10

Some Windows users have reported the error message "Something went wrong, we're sorry, but we can't do it" along with error code 0x80070490 when trying to add Gmail or any other email account to the Mail application on Windows PC on the screen.

Customers are unable to add any email account to their mail application even after multiple attempts. Users are very dissatisfied and unsure of how to move from here. Possible reasons for this error while adding email account in mail application could be corruption of system data files, some internal issues of mail application, outdated mail application, etc.

After analyzing the above possible causes of this error, we have prepared some solutions that can quickly resolve the issue on your Windows system.

Fix 1 – Reset/Repair Mail and Calendar Apps

Usually, if the user changes the settings without their knowledge, it can cause such errors in the application. Therefore, it is a good idea to reset or repair the problematic app once. Let’s see how to do it with the simple steps below.

Step 1: To open the installed applications page on your system, press theWindowskey on your keyboard.

Step 2: TypeInstalled Applicationsand selectInstalled Applications from the results by clicking on theSystem Settings page as shown below.

Step 3: After opening the installed applications page, enterMail and Calendarin the search bar, you will see Mail and Calendar The application is shown below.

Step 4: Later, click on theShow more optionsicon (3 dots) in the far right corner and selectAdvanced from the list Options, as shown below.

Step 5: Scroll down the advanced options page to Reset section and click onResetfrom the given options ” or “fix”.

NOTE:Resetting the app will delete all data in the app, repairing will not.

Step 6: Once completed, close the Advanced Options page.

Fix 2 – Update Mail and Calendar Apps

Step 1: Open theMicrosoft Store on your system by pressing the Windowskey and typing Microsoft Store.

Step 2: SelectMicrosoft Storefrom the search results as shown below.

Step 3: In the Microsoft Store app, go to Library located at the bottom of the left panel as shown below.

Step 4: On the "Library" page, click "AllUpdate" to start updating the system from All available updates for apps installed by Microsoft Store.

NOTE:If you want to update a specific app, just go to that app under Updates & Downloads and click Update.

#Step 5: You can also ensure that the app automatically updates when an update is available.

Step 6: To do this, go to the profile icon on the top menu bar as shown in the image.

Step 7: Then, select App Settings as shown in the screenshot below.

Step 8: Click the toggle button forApply updatesand turn it on to enable it.

Step 9: That’s it. Once done, close the Microsoft Store app.

Fix 3 – Uninstall and then reinstall the Mail and Calendar app

Step 1: To uninstall the app, first, typeafter pressing theWindowskey Installed Applications, enter the Installed Applications page.

Step 2: SelectInstalled Applicationsfrom the results as shown below.

Step 3: Enter Mail in the search bar and click on theMailand Calendarapps on the right side from the results Thethree horizontal points (...)are as shown below.

Step 4: SelectUninstall from the list.

Step 5: Click "Uninstall" again to reconfirm your selection.

This will begin uninstalling the Mail and Calendar applications from your system.

Step 6: After uninstallation, close the installed applications page.

Fix 4 – Perform a System File Checker Scan

We often overlook the fact that corrupt data files can harm the system and, to some extent, the performance of any application. Therefore, it is better to replace the corrupted files to resolve the issue. Follow the instructions below to run System File Checker to scan and find and replace any corrupted files.

Step 1: Open theRun command box by holding down thewindowsandRkeys simultaneously on your keyboard.

Step 2: Then, entercmdin the Run text box and holdCTRLandSHIFTand ## at the same time #ENTERkey.

Step 3: This will open theCommand Promptapplication as an administrator.

Note: Accept the on-screen User Access Control prompt by clickingYesto continue.

Step 4: After opening the command prompt, type

sfc /scannowand pressEnterto execute the command.

#Step 5: Depending on system performance, this command may take some time to complete.

Step 6: Once completed, if any corrupted files are available, replace them immediately.

Step 7: Exit the command prompt.

Fix 5 – Change your privacy settings

Privacy settings may also be the reason behind this error, which prevents the app from accessing emails if disabled in the system’s privacy settings. So, let’s see how to enable privacy settings that allow apps to access your email.

Step 1: Press the

WindowsIkeys simultaneously to open the"Settings"application on the system.

Step 2: Then, go to the

Privacy & Security option on the left menu of the Settings app.

Step 3: Then, scroll down the Privacy & Security page and click on

Email under App Permissions.

Step 4: Click on

Email Access,Let the application access your emailandMail and CalendarApplication toggle button toturn it onto allow the application to access email when enabled.

Step 5: Once completed, close the settings page.

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