The telecommunications service concept is "customer first, dedicated service". "Careful service" is an inevitable requirement of "customer first"; dedicated service requires us to put ourselves in the shoes of users, do everything possible to provide services to users, regard customer satisfaction as the main criterion for measuring service work, meet customer needs wholeheartedly, and strive to achieve customer satisfaction .
The operating environment of this tutorial: Windows 7 system, Dell G3 computer.
The full name of Telecom is "China Telecom Group Co., Ltd.", referred to as "China Telecom" or "China Telecom Company".
China Telecom was established on April 27, 1995. It is a state-owned large-scale communications backbone enterprise and a global partner of the Shanghai World Expo. It has been selected as one of the "Fortune 500 Companies" for many years in a row. It mainly operates fixed phones, mobile communications, and satellites. Comprehensive information services such as communications, Internet access and applications.
China Telecom's corporate logo was designed in 2008. The overall shape of China Telecom's corporate logo is simple, simple, smooth and dynamic. The trend line of China Telecom's first letter C in English is used in a variety of combinations. It looks like outstretched arms, a vibrant bull head and a flying dove of peace. It has a strong sense of the times and visual impact. Conveying our confidence and enthusiasm, it symbolizes that the smooth and efficient telecommunications network connects every corner and serves more users; it expresses our service concept of "customer first, dedicated service" and reflects hand-in-hand with users. , the beautiful emotion of heart-to-heart. At the same time, it also contains the enterprise's spirit of comprehensive innovation, truth-seeking and pragmatism, and continuous transcendence, showing the company's good vision of keeping pace with the times, striving to make progress, and developing vigorously, and is committed to creating a better life. The two C's in longitude and latitude symbolize the layout of China Telecom's international business, and through the use of the golden section method, the entire logo is dynamic yet calm.
Enterprise mission:Let customers enjoy the new information life
Core values:Comprehensive innovation, truth-seeking and pragmatism, people-oriented, and joint value creation
Business philosophy:Pursue corporate value and customer value to grow together
Service philosophy:Customer first, dedicated service
Corporate image slogan :The world is within reach
Careful service is an inevitable requirement of "customer first". Attentive service requires us to put ourselves in the shoes of users, do everything possible to provide services to users, regard customer satisfaction as the main criterion for measuring service work, meet customer needs wholeheartedly, and strive to achieve customer satisfaction.
1. Proactive service: think about customers’ needs first, put customers’ needs first, and stay one step ahead in the market.
2. Full service: front-end service is the symbol, back-end service is the support, network service is the foundation, and the "internal service chain" and the "external service chain" are closely integrated.
3. Differentiated services: Carefully segment the market, carefully design plans, continuously launch diversified products that meet customer needs, and provide customers with tailor-made services.
4. Efficient service: Based on customer relationship management, improve marketing channels, optimize service processes, improve service methods, meet customer needs with efficient services, and create high benefits for enterprises.
5. High-quality service: Improve customer service quality, impress customers with meticulous care, and achieve optimal service with optimal cost.
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