Mobile user star ratings are divided into five levels: 1 star, 2 stars, 3 stars, 4 stars, and 5 stars. The five stars are further subdivided into five-star gold, five-star silver and five-star diamond; star rating The higher the value, the more service benefits you can enjoy. The star rating is assessed once a year and is valid for one year; if the star rating is adjusted, the star-rated services will be adjusted simultaneously.
The operating environment of this tutorial: HarmonyOS 2 system, HONOR V30 mobile phone.
China Mobile’s previous VIP customers could go to the business hall to handle business without queuing. However, in 2015, VIP has been changed to a star-rated service system. So how does it divide the stars? Lets come look.
The star-rated service calculates the customer's star rating based on the customer's Internet age, real-name status, average monthly phone bills, contract status, payment behavior and other factors, and provides "multiple points, phone bill overdraft, national A series of high-quality exclusive services such as comic relief, pre-deposit activation, etc.
China Mobile's customer star rating is divided into five star standards, namely one star, two stars, three stars, four stars and five stars. The five-stars are specifically subdivided into five-star gold, five-star silver and five-star diamond. The higher the star rating, the more service rights you can enjoy.
According to the information released by China Mobile’s online business hall, China Mobile evaluates the customer’s mobile phone number based on the Internet age, average monthly consumption, contract status, number of outages and other information to determine the service that the customer can enjoy. Star service. Stars are rated once a year and are valid for one year. If the star rating is adjusted, the services in the star rating will be adjusted simultaneously.
The credit customer star service recently launched by China Mobile is an exclusive high-value service provided to high-quality customers with long Internet experience, stable consumption and no arrears. It is a feedback to customers for their long-term support of China Mobile. Credit stars are divided into 5 levels, with 5 stars being the highest level. The higher the level, the more privileges you can enjoy. Customers with 1 to 5 stars can enjoy credit consumption benefits such as no downtime for overdrafts and no downtime on holidays. The better the credit, the higher the overdraft limit.
Obtaining and upgrading star-rated services:
Customers who have been online for less than half a year cannot participate in star rating and are defined as "unrated" customers. Stars and unrated customers are collectively referred to as "not yet receiving stars" customers.
For personal real-name customers who have been online for 6 months (including the month of joining the network) and are using it normally, star ratings can be made. Among them, non-mobile terminal customers such as test cards, IoT cards, data cards, wireless fixed-line phones, etc. cannot participate in the star rating. As long as it is rated as any star from one to five stars, you can enjoy the corresponding star service.
Star rating is given once every six months. As long as your monthly consumption reaches a certain amount and there are no bad records such as defaulting on phone bills, you will be rated as a star user, and you can use it as an overdraft after the phone is shut down.
Mobile star customer rights:
1, five-star gold, Five-star Diamond: Points will be earned based on 5 times the bill amount that can accumulate points, and any less than 1 point will be rounded up.
2. Five-Star Silver: Points will be obtained based on 3 times of the bill amount that can accumulate points. Any less than 1 point will be rounded up.
3. Four stars: Points will be earned based on 2.5 times the bill amount that can accumulate points. Any less than 1 point will be rounded up.
4. Samsung: Earn points based on 2 times the bill amount that can accumulate points. Any less than 1 point will be rounded up.
5. Two stars: Points will be obtained based on 1.5 times the bill amount that can accumulate points. Any less than 1 point will be rounded up.
6. One star: Points will be obtained based on 1 times the bill amount that can accumulate points. Any less than 1 point will be rounded up.
7. Phone bill overdraft: If the phone bill arrears does not exceed the specified amount within seven days, the phone will not be shut down due to arrears.
The privilege of reaching 5 stars
1. Go to the business hall and skip the queue. There are three types of people who have priority to skip the line in the business hall to do business. The first is military personnel, the second is disabled people, and the third is five-star users. You need to go to a special window to handle this, otherwise no one will know that you are a five-star user.
2. Dial 10086 to gain priority access to VIP seats. Five-star users do not need to wait when dialing 10086 and can directly access VIP seats with priority. VIP seats are also expert seats. They are usually veteran employees of the mobile company with excellent performance and extensive business knowledge. They can answer your questions and solve problems more efficiently.
3. A pair of dedicated customer service managers. For high-value five-star users, the mobile company has specially prepared a group of professional customer service managers to provide them with 24-hour one-to-one service. If necessary, the customer service managers will even come to serve them.
4. Railway station and airport club services. As a five-star user of the mobile company, the mobile company will prepare special club services for you. The spacious environment and some small performances can allow you to relax while waiting for the plane or train. Of course, five-star users of different levels There are also different free times.
5. The service will not be shut down if payment is due. Five-star users can overdraft their phone bills by 100 yuan. When you are about to be in arrears, or are already in arrears, five-star users will also have a dedicated customer service manager to contact you. Under normal circumstances, five-star users have more and more important phones. For such a user group, mobile companies will also protect their interests to the greatest extent.
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