The reasons why the printer often goes offline are: 1. If it is a network printer, ping the printer address and the network is not connected; 2. The printer settings have been changed before; 3. There is no ink in the ink cartridge.
The operating environment of this tutorial: Windows 7 system, Dell G3 computer.
Cause of the problem:
1. If it is a network printer, the network is not connected when pinging the printer address.
2. Changed printer settings.
3. The ink cartridge is out of ink.
Extended information:
Solution and steps:
Open "Control Panel" → "User Accounts and Family Security".
Select "Credential Manager".
Select "Add Windows Credentials".
Enter the host computer IP address, account and password, and click "OK" to complete the settings. This solves the problem of the printer client showing that it is offline and unable to print.
Finally, let’s talk about how to check the host user name and IP address: Press the Win icon key and the R key on the keyboard at the same time to open the "Run" dialog box and enter "cmd" Click "OK" to open the MS-Dos dialog box, enter "ipconfig" and click Enter, you can see the computer's user name and IP address.
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