How to set up mini program customer service messages

How to set up mini program customer service messages?

1. Add the customer service button of the mini program

① To add the customer service button function in the mini program, you need to refer to the official documentation (the developer passes a line Code, you can realize the customer service function.)

②There are two common forms of customer service buttons: text button or floating customer service button (picture customization)

2. Turn on the customer service automatic reply API

Reminder: Turn on the customer service reply. Due to changes in the official rules of the mini program, users need to actively send messages and turn on the customer service automatic reply function to take effect

Through the customer service API, you can freely and flexibly set the content and type of customer service replies. Examples of opening customer service with text, URL, and pictures:

Note: The maximum string length of session-from is 1024. If it exceeds 1024, it will be intercepted, resulting in json error

3. Open customer service automatic reply with parameters

Customer service reply with parameters requires the use of a small program Customer service message parameters: SessionFrom, that is, the session-from attribute set by the developer on the customer service session button

Developers can set different session-from according to different customer service entrances. Application scenarios include: pre-sales customer service/after-sales customer service; entering different stores, you can contact different customer service personnel to facilitate operation management and promote sales conversion.

Customer service with parameters is suitable for operators to configure automatic reply content based on customer service button parameters set by engineers

Usage steps

1. Add parameter names to the customer service button

Note: The maximum string length of session-from is 1024. If it exceeds 1024, it will be intercepted, resulting in a json error.

open_param corresponds to the parameter name. You can set the nickname and avatar parameters, as shown below, set to 11. Then you can set the corresponding reply content

<button type=&#39;default&#39; session-from=&#39;{"nickName":"test","avatarUrl":"http://t-1.tuzhan.com/bccb9e3e60c5/p-2/l/2013/10/28/17/bd83f0fa80744eb9bf9cf68cf04997aa.jpg","open_param":"11"}&#39; open-type="contact" >客服带参回复（带头像）</button>

The following code can only be used when the automatic reply type is set to a URL ("params":"a=1&b=2")

<button type=&#39;default&#39; session-from=&#39;{"nickName":"{{userInfo.nickName}}","avatarUrl":"{{userInfo.avatarUrl}}","open_param":"11","params":"a=1&b=2"}&#39; open-type="contact" >客服带参回复（带头像）</button>
2、填入参数名和其他对应内容即可

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