If "Support apple.com/iphone/restore" appears on an Apple phone, it means that the system firmware is lost or damaged during the update.
The solution is as follows:
#1. Connect the computer to Apple, and then turn off the phone.
2. Press and hold the power button and home button together.
3. If the white Apple icon appears on the screen, release the power button and continue to hold the home button.
4. Finally, open itunes and wait for the prompt to enter recovery mode.
5. Press and hold the shift key on the keyboard, click "Restore", and select the corresponding firmware to restore.
If the Apple phone cannot be turned on and entered into the system, you can try these steps:
1. Connect the iPhone to the computer with a USB cable and hear the sound prompting that the computer has been connected successfully.
2. Turn off the iPhone again and hear the prompt sound that the computer is not connected successfully.
3. Please press and hold the power button and home button at the same time until the 10th second. Please release the power button immediately and continue to hold the home button.
4. At this time, itunes automatically starts and prompts you to enter recovery mode.
5. Finally, hold down the shift key on the keyboard, click "Restore", and select the corresponding firmware to restore.
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