Workflow (Workflow) is the computing model of the workflow, that is, the logic and rules of how the work in the workflow is organized together are represented in the computer with an appropriate model and It implements calculations. The main problem that workflow needs to solve is: to achieve a certain business goal, use computers to automatically transfer documents, information or tasks among multiple participants according to certain predetermined rules.
Workflow is part of Computer Supported Cooperative Work (CSCW). The latter generally studies how a group can work together with the help of computers.
Main functions of workflow:
Workflow Management System (WFMS) is a system that defines, creates, and executes workflows. At the highest level, WFMS should be able to provide functional support in the following three aspects:
● Construction function: define and model the workflow process and its component activities;
● Operation control function : Manage the workflow process in the running environment and schedule activities in the workflow process;
● Run interaction function: refers to the interaction between WFMS and users (participants or controllers of business work) during workflow running ) and the ability to interact with external application tools.
Benefits brought by the workflow management system:
Due to the development of information technology and increasingly fierce business competition, people are no longer satisfied with independent and fragmented office automation and computer applications, but require comprehensive, integrated solutions. As a technology for managing and integrating routine affairs, the emergence of WFMS is inevitable. It can bring the following benefits:
● Improve and optimize business processes and increase business efficiency;
● Achieve better business process control and improve customer service quality;
● Improve the flexibility of business processes, etc.
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