JD.com further upgrades its “free door-to-door return and exchange” freight insurance service, which is expected to be fully launched by the end of August

This website reported on August 13 that in order to improve consumers’ shopping experience and provide merchants with more convenient and efficient after-sales service order management tools, JD.com launched a “free door-to-door return and exchange” service in April this year. Note on this site: The "free door-to-door return and exchange" service means that after the merchant has signed up for "freight insurance (upgraded version)" to activate the "free door-to-door return and exchange" service, the consumer initiates a return or exchange for the goods with the "free door-to-door return and exchange" logo displayed at the front desk. When requesting goods, the insurance company provides insurance services for the one-way shipping fee incurred for returns and exchanges. When the freight insurance is met (including seller's freight insurance and buyer's freight insurance), the delivery person will not charge freight to the customer when picking up the package, nor will the merchant charge freight after picking up the package. Instead, the insurance company will pay the compensation directly to Beijing Delivery , the details page will prompt that the shipping amount is 0.

Now, JD.com has announced that it will further upgrade its “free door-to-door return and exchange” freight insurance service, which is expected to be fully launched by the end of August. In addition, a “reverse price guarantee service” for higher value products will also be launched at the end of August.

According to reports,

1. the "free door-to-door return and exchange" freight insurance service is currently open to merchants who have purchased "freight insurance" for trial use.
2. We provide free "reverse price guarantee service" for goods with actual payment amount below 3,000 yuan.

   

   1. After the merchant activates the "free door-to-door return and exchange" service, the "free door-to-door return and exchange" logo will be marked on the PC/App and other product details pages to increase product recognition and help improve the merchant's reputation and potential conversion rate.
3. In addition, the "free door-to-door return and exchange" service has been added to the search ranking factor. Opening the "free door-to-door return and exchange" service can improve the search ranking results.

   

   JD.com said that opening the "free door-to-door return and exchange" service can effectively resolve disputes between buyers and sellers over freight expenses during the return process, reduce merchants' after-sales costs, and improve consumers' after-sales experience.

Jingdong emphasizes:

1. Except for merchants operating air tickets/hotels/recharge payments/services and other goods without physical categories or special categories and natural person stores,
2. Other SOP merchants and FBP merchants that have opened independent after-sales services should Launch the "free door-to-door return and exchange" service.

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